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Contributor I
January 11, 2018
Answered

Alexa voice volume too loud

  • January 11, 2018
  • 72 replies
  • 84228 views
Hi there,

I already read some posts about other people heaving problems with alexa's voice volume on the Sonos One. Some say it's not loud enough, when they have low music playing. Some say it's too loud.
For me, the problem is, that Alexa is way too loud. When I mute the Sonos One and ask Alexa a question, she responds at a volume absolutely inapropriate. So I won't ask Alexa a lot in the evening, because I'm scared to wake someone up.

Is this just normal on the Sonos One, is this a bug? And is Alexa supposed to be muted, when the Sonos One is muted?

I would appreciate any advice. Does anyone have similar experience with the Sonos One?
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Best answer by Edward R
Hi, M Z. Welcome to the community. This is a popular topic at the moment and we have received quite a bit of feedback regarding this. We are currently exploring options as to how to remedy this, so your input is much appreciated. Should this be introduced, we will announce it, but that is all the information we have available until such time, I'm afraid. Please let us know if there is anything else we can do for you. Many thanks.

72 replies

Ken_Griffiths
August 12, 2018
Ironically, I couldn’t hear Alexa on my new Beam. I used the direction above and asked Alexa to change volume. She did. I changed it a few times until it suited me. Works perfectly.
You will find though Gary that the volume of Alexa, does change in relation to the volume of either the TV, or Music .. but that’s how it is meant to be.

If you turn the TV up loud, Alexa gets louder... if you turn the TV volume down, she should get quieter ...and it’s the same with the music too. Which is how Sonos have designed it.

It works okay for me, but the 'relationship' between the Alexa volume and the audio output does not appear to please every single user.

As they say “You can’t please all the people, all the time”.
Lyricist II
August 12, 2018
Ironically, I couldn’t hear Alexa on my new Beam. I used the direction above and asked Alexa to change volume. She did. I changed it a few times until it suited me. Works perfectly.
You will find though Gary that the volume of Alexa, does change in relation to the volume of either the TV, or Music .. but that’s how it is meant to be.

If you turn the TV up loud, Alexa gets louder... if you turn the TV volume down, she should get quieter ...and it’s the same with the music too. Which is how Sonos have designed it.

It works okay for me, but the 'relationship' between the Alexa volume and the audio output does not appear to please every single user.

As they say “You can’t please all the people, all the time”.
Lyricist II
August 12, 2018
It seems practical to me.
Ken_Griffiths
August 12, 2018
It seems practical to me.
Yes, me too. It’s only a few users who don’t like it, presumably. Those who are happy of course don’t usually post anything here in the community.

I'm not too sure if pjn's issue above, is that his Alexa has got stuck on a particular volume level... but that’s maybe a 'glitch', so hopefully a switch off/on will resolve it, or it’s maybe a case of speaking to Sonos Support.

I assume others though, are just not happy with the levels Sonos have put in place... and want a little more control over the levels set.
August 12, 2018
Just tried both the above methods with my Sonos One. Both lowered the volume of my music only, with Alexa volume remaining the same (i.e. loud). Has anyone else had success with these methods? Thanks.
Forgetting the music side of things for one minute. Try this...

Say...
“Alexa, set your volume to 1” ... then ask Alexa the time.
then say ...
“Alexa, set your volume to 5” ... then ask Alexa the time again.

If the Alexa volume does not change, then there is a problem.

I would switch off the power to the device for 30 seconds and switch it back on and try it again.


Hmmm okay, I'll have to eat my words here! I've previously tried this with volumes at 2% and 15% (based on a suggestion of Ryan's earlier in this thread) and could've sworn there was little or no difference between the two. However I've just tried it at volume 50% and it's very very loud, probably annoying the neighbours in the process. So maybe my real issue is that Alexa at volume 1 is too high for my own tastes when compared to playing music at the same volume? In the meantime, Alexa is getting disabled again. Probably for good unless we ever get a way of controlling Alexa volume independently. Thanks for the suggestions though - it was worth a try.
Lyricist I
August 13, 2018
Same issue here: I live in an older building with fairly thin walls. It is slightly ridiculous that my neighbors don't really hear me watching movies but can almost follow Alexa's every word. Even with the volume set to 1 Alexa is way too loud. As a last resort, I was hoping the UK or German voice would be more soothing or somehow quieter but they're basically all the same. It's actually so loud that it's awkward at times when other people are around. Until this gets fixed, I'd rather not use the feature.
Ken_Griffiths
August 13, 2018
Same issue here: I live in an older building with fairly thin walls. It is slightly ridiculous that my neighbors don't really hear me watching movies but can almost follow Alexa's every word. Even with the volume set to 1 Alexa is way too loud. As a last resort, I was hoping the UK or German voice would be more soothing or somehow quieter but they're basically all the same. It's actually so loud that it's awkward at times when other people are around. Until this gets fixed, I'd rather not use the feature.
Perhaps I’m going a little deaf in my old age. I have a Sonos Beam in the family Dining Room, which is 20 ft x 15 ft. I sit about 10 feet away from the device itself and I often have Alexa set to volume 3, occasionally number 2.

Volume 1 is just too quiet for the room.

It makes me wonder if the Sonos Beam Alexa devices vary their volume, depending on the type of TV and remote they are setup with ?

I used to have a small Amazon echo dot in the same dining room, set to a volume level of approx. 6 to 8, just as a comparison.

Not sure if that information is of any use here at all.
Contributor II
August 18, 2018
It would be great if there was a separate Volume just for the Alexa voice on the Sonos unit—-separate from the music volume. I could see the Sonos volume being fixed for Alexa, and regular volume control for the speaker content. I would think I would want my Alexa voice volume fixed.
Ken_Griffiths
August 18, 2018
It would be great if there was a separate Volume just for the Alexa voice on the Sonos unit—-separate from the music volume. I could see the Sonos volume being fixed for Alexa, and regular volume control for the speaker content. I would think I would want my Alexa voice volume fixed.
I would like to keep my Alexa volume, related (relative) to the main speaker volume, but have a slider control in the 'room settings' that can adjusts its relative volume 'up or down' by a user-selected percentage level. I think that would then help provide an average overall volume that is acceptable to the majority, no matter if they choose to play their music, or audio output, quietly, or loud.
Contributor II
October 24, 2018
Just wondering, has the Alexa volume problem been fixed/improved yet? It is 10/24/18. I'm thinking about purchasing the Sonos One again but not if this problem is still present.