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Contributor I
January 11, 2018
Answered

Alexa voice volume too loud

  • January 11, 2018
  • 72 replies
  • 84228 views
Hi there,

I already read some posts about other people heaving problems with alexa's voice volume on the Sonos One. Some say it's not loud enough, when they have low music playing. Some say it's too loud.
For me, the problem is, that Alexa is way too loud. When I mute the Sonos One and ask Alexa a question, she responds at a volume absolutely inapropriate. So I won't ask Alexa a lot in the evening, because I'm scared to wake someone up.

Is this just normal on the Sonos One, is this a bug? And is Alexa supposed to be muted, when the Sonos One is muted?

I would appreciate any advice. Does anyone have similar experience with the Sonos One?
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Best answer by Edward R
Hi, M Z. Welcome to the community. This is a popular topic at the moment and we have received quite a bit of feedback regarding this. We are currently exploring options as to how to remedy this, so your input is much appreciated. Should this be introduced, we will announce it, but that is all the information we have available until such time, I'm afraid. Please let us know if there is anything else we can do for you. Many thanks.

72 replies

Lyricist II
November 3, 2018
Totally agree on this issue. Sonos SHOULD have separate control on volume control for Alexa and music. In my case, Alexa is too loud when music is at a appropriate level.
Contributor I
November 23, 2018
I have just set my Sonos one up and this is the first thing I have noticed is that the Alexa voice is far too loud and I had to search straight away for a solution.
I have tried the above suggestions but the voice is still far too loud and i will be unable to use Alexa voice in the later evenings and early mornings.
Really disappointed with my first Sonos speaker as the sound quality is fantastic but the Alexa voice is just too loud.
Collaborator II
November 29, 2018
It's quite disappointing I seem to just be finding faults with my new Beam. First I found I couldn't disable the Alexa 'beep', for which has been requested for well over a year, and now I find on a similar path I cannot adjust Alex's voice sufficiently.

I use the Beam in a bedroom, and at times need voice control during middle of night or at least when others are asleep. The beep and voice are so overbearing (I have music on at 1 and it's fine), that it wakes people up.

I use the Beam at volume 1 sometimes to fall asleep, but if I decide to extend the play time, or just turn it off, I get a jolt from the voice.

I just tried to work around this by setting a routine, with 'good night' setting volume to 0.5% but I got told by Alexa that volume in routines is not supported, such a shame as I love this, but it's just not liveable and nothing seems to ever get fixed.
November 29, 2018
I've ended up selling my Sonos One last week, mostly because of this. One year after release, and no sign of Sonos making any changes - and therefore impossible for me to use Alexa in the bedroom at night without annoying my neighbours. Ended up with a 3rd Generation Echo Dot for quiet bedroom listening instead (yeah, I know, not exactly a like-for-like comparison sound-wise but it does the job I need it to do and handles this volume issue perfectly)
Lyricist III
December 12, 2018
Same issue here. Alexa is too loud compared to the speaker volume. The relativity should be adjustable.
Lyricist I
December 14, 2018
This is so annoying! Completely agree. The Sonos One is great apart from Alexa being far too loud. I’m so surprised that there’s no option to lower the volume. It makes me jump every time I ask Alexa something!

Is this going to be resolved soon?
December 21, 2018
"We're doing a lot of work with the Alexa team on the Sonos One," Sonos said six months ago. "So you'll keep on seeing new features and the experience improving," Sonos said six months ago.
Trending Lyricist I
December 23, 2018
Yes their needs to be an ability to adjust alexa vs. sonos volumes.

This. Alexa on my Beam is speaking too low by default.
Lyricist I
January 5, 2019
Hello,
I have the same problem - I have a Sonos One and listen to music via Spotify. Alexa's voice is MUCH too loud in relation to the music - for example, if I am listening at a "normal" volume to classical music, Alexa's voice booms throughout the room and startles people. Is there a way to control Alexa's volume independently? By the way, @Ken_Griffiths , I find it pretty condescending what you write about other people's preferences. A) I think my preferences are pretty reasonable, and Alexa's volume is truly mismatched 😎 why would it technically be that hard to implement such functionality, especially within a great company like Sonos?
David
Lyricist II
January 10, 2019
Hi, M Z. Welcome to the community. This is a popular topic at the moment and we have received quite a bit of feedback regarding this. We are currently exploring options as to how to remedy this, so your input is much appreciated. Please let us know if there is anything else we can do for you. Many thanks.