Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 2,911 Topics
  • 22,914 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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2911 Topics

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TedDNYCContributor I
posted in Amazon Alexa and Sonos

Alexa no longer plays music over sonos speakers

Subject:: Alexa cannot connect to Spotify or other music sources (all enabled) after a Sonos auto software update to 14.20I have 5 sonos one speakers plus Boost that previously worked well with Alexa. After the auto software update on the speakers, Alexa failed. Specifically, Alexa could no longer execute commands such as “Alexa, play smooth jazz music.” Alexa would respond “Playing smooth jazz on Spotify … sorry that device is off line.” The problem is that everything is on line and correctly connected. Also, I can ask Alexa what is the weather or other questions like that and it responds appropriately. In summary, Alexa cannot reach any of 4 music services that were, and remain, enabled in my skills list. I followed all Sonos recommended reconnect procedures with no effect. Router is same and I made no adjustment to its settings prior to this problem; IPhone 14 is same with no changes there; Wi-Fi signal is robust throughout the house; no new additions to my network; no ‘interference

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T
4 months ago
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ShadesofsteelContributor I
asked in Amazon Alexa and Sonos

Alexa not working/available - UK

I have an Echo dot and a bunch of Sonos Play speakers. All up to date software. I have the Sonos skill enabled on the Alexa app but when I go to settings>services and voice>add a service in the Sonos app there is no option for Amazon Alexa, only Amazon Music. I’m based in the UK. Any ideas why it’s not available? 

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Ken_Griffiths
4 months ago
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BeachpartyContributor I
asked in Amazon Alexa and Sonos

Alexa on Roam not available

Has anyone figured this out yet? I can’t seem to setup the skill for Alexa and in the settings for Services & Voice there’s NO ALEXA THERE.? Why is that?

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Corry P
4 months ago
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KelleygirlContributor I
asked in Amazon Alexa and Sonos

pairing alexa to beam

How do you pair Alexa with the beam

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jgatie
4 months ago
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PegathaContributor I
asked in Amazon Alexa and Sonos

connecting echo dot to connect amp

I have a connect amp, already have hi fi occupying the line in terminals (sorry if not contract terminology), bought an echo dot, not realising I need to use the same terminals, is there anyway I can have both connected, or do have the wrong Alexa product?   Thank you

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J
4 months ago
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Nephets34Contributor I
asked in Amazon Alexa and Sonos

alexa on move

I recently inistalled Amazon music for apple . Then reinstalled Amazon as didn’t like apple.I have re enabled  Amazon alexa she responds but doesn’t play .what can be done 

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melvimbe
4 months ago
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zBernie123Avid Contributor III
asked in Amazon Alexa and Sonos

Can you play music from your Sonos music library using Alexa?

Okay, it is now January 2023, and evidently you  still cannot play music from your Sonos indexed music library using Alexa.  I’ve wasted my time looking at numerous articles that seem to indicate you can play your music files in Sonos using Alexa, but there is always an issue. I have the Amazon music service setup in Sonos.  I have the Sonos skill linked and ready in the Alexa app.  Yet I still can’t play my own music in Sonos.   I just followed one article to setup Alexa with Sonos and at the end the commands below were listed, nothing to do with playing your own music.  Here are the commands in the Sonos app on my Android phone.  “Alexa, play music for meditation in the bedroom”“Alexa, play top hits from the 70’s in the kitchen”“Alexa, turn up the volume in the bathroom" Unbelievable!  So I’m guessing that the answer to my question is “NO”, you cannot play music from your Sonos music library using Alexa.

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Z
4 months ago
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stevemgContributor I
asked in Amazon Alexa and Sonos

Alexa and Apple Music

Alexa will work if I say time weather alarmbut when I ask to play Apple Music it will say connecting to apple. Musicthen say having trouble connecting ty for any help

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S
4 months ago
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sicilianslickContributor I
posted in Amazon Alexa and Sonos

TV Firestick

The Volume control for my Beam soundbar does not control the volume..everything else works great on my Amazon Firestick..any suggestions??

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S
4 months ago
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Disappointed userContributor I
asked in Amazon Alexa and Sonos

Disappointed User

I have three Sonos One Speakers with Alexa installed I have been using all three for over 3 years they were doing very well happy with sound and quality of the system About 6 months ago the speakers all were updated with the latest firmware and know They will not work correctly. Ask Alexa to play music (Pandora, Xm Radio or Amazon) plays one song and then stops Alexa will not stop playing xm radio shows once it starts playing This has become frustrating and a problem with meIS THERE A FIX FOR THIS AS THIS IS ISSUE…….  

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Corry P
4 months ago
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cyhefeContributor I
asked in Amazon Alexa and Sonos

Alexa announcements and routines

Alexa announcements generated from Alexa routines do not work on my Sonos One (2nd Gen). Although, announcements do work from voice activated commands.Announcement through routines also seem to work fine on Beam and Arc, it's just my Ones that it does not work. Confirmed the Ones have alexa setup properly.This was a previous tropic, but that topic was closed, and no resolutions were provided. So, I’m re-opening this issue. The last one got a response that it would be investigated, but I could not find any additional follow up.Alexa announcements not working from routines | Sonos CommunityThanks for your help!  

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A
1 month ago
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veldyContributor I
asked in Amazon Alexa and Sonos

Streaming music through amazon alexa on my sonos move speaker

i can't stream music from global player with amazon alexa on my sonos move can anyone help

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G
4 months ago
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BlackMesaUKContributor I
posted in Amazon Alexa and Sonos

Feature Request: Separate Minimum Volume for (Alexa) Voice Assist

Hi,I’ve just purchased a Beam (Gen2) and Sub Mini only to find that the Alexa voice assistant is unusable.  It’s far to low in volume to be heard when I have the TV (via eARC) at a reasonable level.  The only way I can hear what Alexa is saying is to turn up the volume so loud that it’s then inappropriate.  The volume differential is between the TV output and Alexa is massive!Very surprised and also disappointed, as I had hoped to make extensive use of Alexa since it’s marketed so heavily, but is unusable (for me) in its current state.  While a relatively small issue, had I have known I would have not purchased. 🙁 Thanks.

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Corry P
4 months ago
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ard2kContributor I
asked in Amazon Alexa and Sonos

Sonos / Alexa issue

2 days ago all three of our Alexa enabled devices stopped responding to the wake word (2x One's and 1x Arc). Since then I've tried removing and re-enabling the skill, and the usual resets etc. I left it for 24 hours to see if it would just clear itself to no avail.Today I tried to remove the voice assistant and re-add it on one of the devices and after logging into the Amazon account the Sonos app errors saying there was a problem (helpful error codes there Devs). Has anyone experienced similar or could suggest a way to resolve it?

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A
4 months ago
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GabrieleLSContributor I
posted in Amazon Alexa and Sonos

Alexa voice volume [hundreds of user complaining and no developers listening]

It is impossible to use Alexa on the Sonos One because the Alexa voice volume is linked to the general volume of the device. If you listen to music at 50% volume, Alexa will answer you by shouting (the neighbors will hear it too). If you listen to music at 10% volume, Alexa will answer so softly that you must lean your ear against your Sonos to hear it.The problem is so evident that I had to buy two Amazon Echoes to use Alexa in the same rooms where I already have Sonos Ones. Yet, even though hundreds of people before me have already raised it, Sonos doesn't give a damn and, for years, has continued to sell Sonos Ones at a higher price because of their supposed Alexa compatibility.

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Ken_Griffiths
5 months ago
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miguelcabralContributor I
asked in Amazon Alexa and Sonos

Amazon Alexa not appearing as an option on Sonos One

Hello all, I’ve received a brand new Sonos One, and I am excited to test adding Alexa to it. However, when I go to Settings > Services and voice > Add a new Voice Assistant, I’m only presented with the option to add Sonos Voice Control. I’ve been searching for this online, but I don’t seem to find anyone else with the same problem. Anyone could help? Thanks!

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M
5 months ago
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jkl2337Contributor I
asked in Amazon Alexa and Sonos

Easily switch music between alexa and sonos speakers

We currently have our Alexa paired to our sonos speaker. We want the option to just play thru the Alexa speaker from time to time. The only option i see is completely removing the pairing all together.Any suggestions?

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Jamie A
4 months ago
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DoomhunkContributor I
asked in Amazon Alexa and Sonos

Alexa on Sonos: Spotify vs BBC Sounds & Global Player

HiI’ve recently noticed that Alexa will not play music from Spotify despite acknowledging and saying ‘This is … from Spotify’. Also, while Alexa will launch BBC Sounds to play Radio 2, or Global Player to play Heart, and Sleep Sounds, Icannot stop those services with Alexa either.I have logged out of my Amazon, Sonos and Spotify accounts and back in and disabled the Spotify skill, but to no effect.What else should I be doing?Diagnostics report: 638462361

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D
4 months ago
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YNWA_KaiserTrending Lyricist I
asked in Amazon Alexa and Sonos

Sonos One not playing music to voice requests but other commands all work. Music OK via app

Ive got One, Beam and Arc. The One doesnt respond for up to a minute when I ask it to play something. (it says “playing Queen on Apple Music” …. then nothing).  If I pair it with the Beam or the Arc it works perfectly and plays at once.  If I play via the app to the One it works fine.   I have moved to another network (different house ) and its the same.  I have rebootedand updated firmware.  Same.

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UKMedia
5 months ago
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polarbear_edContributor I
posted in Amazon Alexa and Sonos

Alexa Volume Issue on Beam [FIX]

Hey all! I thought I’d share my insight into the Alexa/VA volume issue on Beam – at least for me.  Today I noticed the volume on Alexa was disproportionately LOW to the volume output for TV/Music sources. It was so low it was unusable without setting the TV audio so loud it was blasting out. Since last week, I’ve been using the included HDMI → optical adapter from Sonos which I plug into a 2013 Samsung TV. It’s the only way I can get 5.1 in the form of DTS. As using optical removes my volume controls and flashes up an annoying prompt on the TV to control the device directly, I’ve gone into the Samsung TV settings to activate Samsung’s IR blaster (which I haven’t actually got), so that the TV ‘thinks’ to output volume commands received to the IR cable output –– and then I’ve gotten the Beam to learn the TV remote control IR to control the volume –– less than ideal. I thought the issue might be related to the Alexa Assistant volume being directly linked to the Sonos output volume – 10% o

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Corry P
5 months ago
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m1r0Contributor I
asked in Amazon Alexa and Sonos

Cannot use multi room with Alexa + Symfonisk

Hi,I have searched a bit but seems I am the first having this issue.I have 3 Alexa (2 Dot and 1 spot) and 2 Symfonisk-Sonos. I am using Spotify from Android/iOS/PC - the issue is the same.I am able to group alexa speakers and play (cast) to 1-2-3 of them. I am able to play to one sonos speaker at the time. Although I am not able to play to a group including 2 sonos speakers, or sonos speakers and Alexa.I have created a group including 3 alexa and 2 sonos, but can’t see it on Spotify.I have tried to create a Speaker Group (there is a dedicated function in the Alexa app) but in this case I have no chance to add the sonos speakers.Already tried the standard troubleshooting (uninstall all the apps, disable and re enable sonos skill, restart, clear cache etc.When asked, Amazon told me that Sonos speakers are not supposed to be compatible witht he multi-room functionality, although reading on the FAQ on Sonos website it seems the oppositethanks in advance, I hope the issue is clear 

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106rallye
5 months ago
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BuckeyeTheDogContributor I
posted in Amazon Alexa and Sonos

Getting Alexa to play Responses and Music on a Play:1

Hello, all.I have four rooms of Play:1s with four Amazon Echo Dots.When I ask Alexa to play music, it plays it over the Sonos speakers in the correct room.  But when it responds to commands,  Alexa’s voice comes over the Echo Dot.This was previously working as desired (all sound coming through Sonos) in three of four rooms.  To get it right, I went through a disable skill/ de-register/ re-enable process.  Now…three of the Alexa’s responses are played on the Echo Dot and not the Sonos speakers. One Echo Dot is not playing anything on the Sonos.  The Sonos app still correctly controls that Sonos.Any ideas on how I get both Alexa responses and music to play over Sonos?  There has to be a way as I did have it working in some cases.Thanks!!

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Ken_Griffiths
5 months ago
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yossieTrending Lyricist I
asked in Amazon Alexa and Sonos

ARC (when playing TV via ARC) goes quiet for ~15 seconds after Alexa command.

My setup: ARC + 2 x oneSL (surround.)  My ARC is defined as a Speaker in Alexa.  It is not in the same group as the Echo.When watching TV, if I say ‘Alexa turn on lights’ - it does - and provides audio feedback via Echo speaker.  BUT, then the sound coming from ARC goes and stays very low for ~15 seconds before returning to normal.  If I say ‘Alexa stop’ during this period, the volume pops right back up.  This seems to happen if the music is coming from the Echo as well (though, in this case, saying ‘echo stop’ actually stops the music too.)My Echo is located behind my head, close to me, and it is the one that answers - not the Sonos speaker, when I talk to it.  Alexa audio playback happens, as desired, on the Sonos.Thanks for any and all assistance in fixing this uniquely annoying issue.

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Ken_Griffiths
5 months ago
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bastienberenguierContributor I
asked in Amazon Alexa and Sonos

Prevent ducking on sonos Beam

Hello,I juste added two sonos one (1xOne and 1xOne SL) as surround speakers to my sonos beam (1st gen).I deactivated the mic on the beam. The One is near the kitchen so I usually use it as a timer or else.When I say Alexa… is ducks the volume on my beam, and so on the TV, which is really annoying for the one using them.Is there any way to prevent it ?

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B
5 months ago
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ryanmgossettContributor I
asked in Amazon Alexa and Sonos

Not able to add Alexa to speaker

I gifted a One to my parents and my dad called to say he can’t successfully add Alexa to his new speaker that he added to his existing sonos system.  I thought “this guy can’t do anything on his own.”  So, I get him on facetime and remove voice assistant from one of my speakers so I can walk him through the process.  I open up my app, click settings, click system, click on Sonos Move (the speaker I chose as the demonstration piece), click Add a Voice Assistant, choose Amazon Alexa, choose Add Amazon Alexa, Choose add Amazon Alexa, click sign in to Amazon, choose get started, choose allow, get a blank screen with a done option in the top left hand corner, it takes me back to the sonos app/system/sonos move AND I am right back where I started.  No Amazon Alexa added.  I have done this 15 times with two different mobile devices and am getting the same outcome.  WTF????  My dad isn’t helpless.  Or, we both are.  Help me!!!!

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Corry P
5 months ago

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