Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 2,873 Topics
  • 22,780 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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2873 Topics

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Thax1Contributor I
asked in Amazon Alexa and Sonos

Room names keep reverting to old locations

After an initial successful setup with two Sonos Ones, I have recently expanded my Sonos setup using a Beam and two Play:1. This has led to me moving the Ones to other rooms. I’ve renamed them, and re-tuned. Frequently, going into the app, they’ve reverted to their old ‘room names’. I can re-name them back again, and checking on all my mobile devices this applies successfully. Next day, the changes are undone again. So far, tried asking Alexa to rediscover devices, and have deleted Apple Home app. Any ideas?

17
J
2 years ago
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pkrContributor I
asked in Amazon Alexa and Sonos

Sonos one - Microphone mute button, how t enable mute?

I just bought a Sonos One and its working very well. I cant find any way to mute the microphone. Theres no option anywhere in the app (windows/iphone) and it seems theres no physical button on the sonos one? How do i get the mutebutton to work and show that its muted?

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106rallye
3 years ago
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nicfContributor I
asked in Amazon Alexa and Sonos

Alexa says Spotify needs to be linked, but it is already linked.

I have a Sonos One. I recently moved it to another plug socket in the same room and, ever since I moved it, Alexa has become unable to play music via Spotify. When asked to play music from Spotify, Alexa says [i]"To play Spotify, link your premium account first using the Alexa app."[/i] In the Alexa App > Settings > Music Services, Spotify is already linked to my account (which is a premium account). Although Alexa has become unable to connect to Spotify, I can still get Spotify music to play through the Sonos One speaker via the Spotify App. Things I've tried: [list] [*]I've tried unlinking and relinking my Spotify account in the Alexa app. [*]I've tried removing Alexa entirely from the Sonos One and re-adding it. [*]I've tried removing the Sonos skill from Alexa and re-adding the skill. [/list] Does anyone have any idea what's going on here and/or what I can do to sort it out? Thanks!

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F
3 years ago
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Mike 4444Contributor I
asked in Amazon Alexa and Sonos

Alexa in canada

When will Alexa be available in Canada?

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S
5 years ago
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brilliantb0yContributor I
asked in Amazon Alexa and Sonos

Sonos One not playing Alexa output

I am using the Sonos One I received today. I’ve got everything set up properly I believe but here’s the issue I’m having... the music plays fine through sonos app and commands but any non sonos commands aren’t outputting through the speaker. For example, if I ask for the flash briefing it will tell me “here’s your flash briefing” and then nothing will come out of the speaker. Same for “sleep sounds.” If I ask it to play a sleep sound it will say it’s playing but it won’t actually play. Seems to be the skill outputs but I could be wrong. My echo dot is working fine.

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UKMedia
4 years ago
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BlobskiContributor I
posted in Amazon Alexa and Sonos

Sonos, Alexa and local NAS stored music

I am impressed with the Alexa / Sonos release yesterday and am pleased to see that it will develop. I know two other people with SONOS systems, and we all play music from a local NAS. Is this possible using Alexa voice control?

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jgatie
5 years ago
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HuhoContributor I
asked in Amazon Alexa and Sonos

Sonos Beam : Return to TV

Ryan S or anyone who works at Sonos, its inconvenient to have to say “switch to tv” every time we want the Beam to play tv sound. Since the soundbar is first and foremost for Tv, can you default the Beam to automatically switch itself back to Tv mode after playing music? That would create a more seamless experience

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I
4 years ago
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art_decadeContributor I
asked in Amazon Alexa and Sonos

Sonos One - can't turn microphone on

Well, until Friday everything was just fine, I could make requests to Alexa. Since then the microphone is off and I can't turn it back on. I've tried rebooting the unit, I've tried numerous times to turn it on including pressing the mic for 5 seconds. If I press the mic I can make requests and Alexa responds, just can't seem to turn it back to the "on" state. Any guidance appreciated?

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A
4 years ago
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SoundGuyContributor I
asked in Amazon Alexa and Sonos

Disable "listening" services like Alexa?

I hope Sonos provides some way to completely disable Alexa or any other listening-servie on its hardware and software if they are going the voice-command route. I'm extremely security and privacy conscious, and have to be in my work. I can't understand why anyone would want a device "listening" to everything said in the home or office setting. Trusting devices like that suggests a lot more faith and trust in companies and government than I have, despite assurances that it only listens for the key phrase to activate. It's a sure bet there's either a back door in it, or someone will hack it to eavesdrop on everything.

16
S
5 years ago
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goetzumContributor I
asked in Amazon Alexa and Sonos

"Discovery Failed" when trying to add devices to Alexa with Sonos One

I get a "Discovery Failed" message when trying to discover devices through my new Sonos One with Alexa. I've followed the following steps: 1. Set up Sonos One and added voice control with Alexa. Alexa responds to commands and knows who I am 2. Set up the Alexa app, connected it to my account 3. Enabled the smart skill for Sonos I tried both asking Alexas to discover devices ("Alexa, discover devices") and trying to locate devices through the Alexa app but I get a very quick "Discovery Failed" response (see image) [img]677546bf-3c59-42a3-99cb-026972d8ab53.jpg[/img] For what it's worth, I've also tried to connect my Nest thermostat by enabling that skill and connecting my account, but that device also cannot be discovered. Also, I've tried to uninstall my apps and go through this entire process again. That also does not work. Please help.

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5 years ago
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CommunityChatContributor III
posted in Amazon Alexa and Sonos

Sonos app can turn a disabled Sonos One microphone back on - privacy issue?

Hi all. I have a set of stereo paired Sonos Ones. I have manually disabled the microphone on the right speaker by pressing the button on top. Today I disabled Alexa by going to [Settings - Room Settings - Living Riving Room (L+R) - Voice Services]. When I followed the same steps to re-enable, I was surprised to see that the app turned the right speaker's microphone back on. Seems to me that a manually disabled microphone should not be able to be turned back on through the network. It's a potential privacy hole. Have others noticed this, and has Sonos stated whether this is expected behavior?

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melvimbe
4 years ago
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Fosty74Contributor I
asked in Amazon Alexa and Sonos

Playing Spotify with Alexa on Sonos One

I just got my Sonos One today and am trying to get Alexa up and running. It is working with all of my home automation, Wink, Nest etc, but I can get Alexa to play anything on Spotify, which is my only music subscription service. She keeps saying “cannot play from Spotify music on that Device”. I have linked all of my accounts, and they show up as linked. I also do have a premium account on Spotify. Anyone have any thoughts? She does offer to set me up an Amazon music account when I just ask for a specific song or artist, then plays me a sample of the song.

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Ryan S
5 years ago
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rossbardonContributor I
posted in Amazon Alexa and Sonos

Alexa Default all audio through Sonos Speaker

Trying out the alexa app with an echo Dot today. Is there, or will there ever be a way to simply have all Echo audio playing through my Sonos speaker? At the moment you have to specifically tell Alexa the speaker to use, i.e. Alexa play the Beatles on *speaker name*. I would prefer if I could have all audio by default going through my sonos, without having to state the room on every command. Maybe I am missing an obvious setting for this?

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jgatie
4 years ago
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KevinklgContributor I
asked in Amazon Alexa and Sonos

Sonos Sonos One Microphone not Working

My Sonos one microphone is not working. I have multiple Sonos devices in the house and they are all working.What I’ve done:Rebooted Reset to factory settings and re-added Turned off Sonos Skill in Alexa, then turned it back on.I still cannot get it to work. Any advice?

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K
3 years ago
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kjeffreyContributor I
posted in Amazon Alexa and Sonos

Making calls using Sonos One

Development so that Sonos One can be used to make calls

6
I
4 years ago
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twigletContributor I
posted in Amazon Alexa and Sonos

Sonos One doesn't work with Hue?

According to Amazon that's the case. So i did a chat with Amazon support since the Sonos One is not finding my Phillips Hue lights (which work fine with the Dot)... [img]28ae8350-4751-4a4f-bd51-5e4f15ef5ba1.png[/img] Can someone from Sonos weigh in on this? If i can't entirely replace my Dot with the Sonos One then it's going to get sent back. Quite simply my Sonos One doesn't find my hue lights, but if i plug the Dot back in it disovers them fine, and they can be controlled via the One. If i unplug the Dot the lights become unreachable. All other smart home devices are ok. I don't want to make this post too wordy, but i've done all the troubleshooting i can think of, inculding removing and re-adding voice services which i saw in another post. I have removed the Dot from my Alexa account, leaving just the One, still no joy. My lights are using the v1 Hue Bridge in case that matters Thanks

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M
4 years ago
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cvassaloContributor I
posted in Amazon Alexa and Sonos

Alexa responds to request, but doesn't play anything

Had to re-set up my sonos one due to network change (actually 3 Sonos One's). Now If I ask alex to play something from amazon music, it says, "here's a station from amazon music....." like it did before, but then doesn't play anything. Alexa - play 93 wxrt. "Here's 93.1 wxrt from tune in radio", but then, no music. I've tried several times. same response. I think it upgraded my software as part of this process and assume that is the issue...

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UKMedia
4 years ago
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herodaveContributor I
posted in Amazon Alexa and Sonos

Alexa Not Detecting Amazon Music Unlimited

I have set up my Sonos One with my Amazon Account. I pay for Amazon Prime so I have access to Prime Music and can play this through the speaker. So far no issues. My wife shares my Prime benefits but she also has Amazon Music Unlimited on her own account. I have therefore added her Amazon account to the Sonos app to make use of her subscription. In the Sonos app I can see both accounts and the account that is in use is my wife's as it has a tick next to it. The problem: Alexa is not recognising my wife's Amazon Music Unlimited. When we ask her to play certain songs she says sorry you need an Amazon Music Unlimted subscription. What am I doing wrong? Thanks Dave

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H
4 years ago
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pluckyhd1Trending Lyricist I
posted in Amazon Alexa and Sonos

Returned Sonos one for google chromecast audio haven't looked back.

First let me say I have been a sonos user and supporter since my first system in 2006. I originally started with on amped box and then got another. I used these over 10 years without fail. I have allot of home automation in my house and waited patiently for sonos to get alexa support. I went out and immediately purchased the sonos one on release day and couldn't wait to use my existing alexa's. Then disappointment settled in quickly. Not only was the alexa integration not what I expected the ONE was beyond disappointing. We replaced the alexa in our bedroom with the one. After trying and multiple removed/re-add the entire ONE to get it working time and time again, the wife said it's got to go. So with great disappointment I went to the store to return my one. I grabbed a play 1 for $50 less and figured we will just go back to using our phone. Then I heard about the google home integration with a google cast in the input of my amps. So yesterday I purchased two google mini's and to

28
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4 years ago
UKMedia
UKMediaSenior Virtuoso
published in Amazon Alexa and Sonos

Step by Step Guide to Play BBC Radio Station via Voice ControlTips & Tricks

There have been a lot of threads and questions asking how to initiate the playing of BBC Radio Stations after the BBC removed voice control of their stations from within TuneIn. So I thought I would bring all of the recommended steps together in one thread. Open the Sonos App and click on the Search icon and then select ‘Stations’ below the Search Text box; Type into the Search Text box, the name of the BBC radio station that you want to listen to and against the station in the list below click on the three vertical buttons and then select ‘Add to My Radio Stations’. Then click ‘Done’ (For the purposes of this example, I will use Radio 2); Open www.IFTTT.com and either create an account or log-in to your existing account; If using a Web Browser, click on your profile picture in the top right hand corner of the screen, to the left of the Explore button, and select ‘Create’; Click on the ‘+’ symbol and enter ‘Alexa’ in the Search Text Box, then select the Amazon Alexa icon; Select ‘Say a

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Martin Banham
2 years ago
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slurbContributor I
posted in Amazon Alexa and Sonos

Sonos One mic not working at all

Hello, I just setup my Sonos One today. I've been using an Echo Dot for some time and it continues to work fine. However, during the setup of my One, and currently even if I put my mouth 2 inches from the One and say "Alexa", nothing happens. I can do the same with my Dot, no issue. It just seems like the Mic isn't working or is disabled. Diag number 8102699

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M
3 years ago
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HRC99Contributor I
asked in Amazon Alexa and Sonos

Sonos One not playing TuneIn Radio

I’ve got the Sonos One all set up but it won’t play radio stations via TuneIn. Alexa acknowledges the request stating “Playing TuneIn xxxxx radio” but then doesn’t play anything. I’ve disabled and re-enabled the Sonos skill in the Alexa App but still doesn’t work. Any suggestions?

31
S
5 years ago
BMF
BMFProdigy III
posted in Amazon Alexa and Sonos

Different speakers, different music via Alexa at the same time?

I have 4 Echo Dots, 2 of which are in the same room as Play 1’s I have 2 Sonos Ones in different rooms. Is there any way to get Alexa / Sonos to work with multiple streams in different rooms? I have Apple Music Family, Amazon Prime (Not Unlimited) and Spotify Premium (Not Family) All works great for a single user, but now my daughter has started using an Echo Dot it disrupts my listening. I could be persuaded to move from Apple Music to one of the other Family services if we could use Alexa to stream different music to different speakers at the same time. Anyone know if this is possible? I tried to search but all the results I can find seem to be more along grouping multiple zones for streams, which is not what I need. TIA

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jgatie
4 years ago
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jameslewismitchellContributor I
asked in Amazon Alexa and Sonos

Linking Sonos play 3 to Amazon Alexa

Can you link a stand alone Sonos play 3 to Amazon Alexa?

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Keith N
4 years ago
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MusicListenerSonosContributor I
asked in Amazon Alexa and Sonos

2 Issues with Alexa and Sonos, Can you help?

Hi, I was able to set up my connection with Alexa and Sonos, and I can use Alexa to start playing music without any issues. However, once the music starts, I have two issues: 1. I cannot stop the music. 2. the music stops playing after a single song. For example, if I say "Alexa, play the Beatles in the living room", music will start up on the Sonos system. However, if I ask her to stop the music ("Alexa, stop the music in the living room," "Alexa, pause the music in the living room"), she dims the sound of the Sonos speakers, responds with "I can change the playback mode only when music is playing" and then raises the volume of the living room again. When first requested to play music, Alexa responds with something like, "Shuffling popular songs by the Beatles in the Living Room." However, she stops playing after a single song, every time, no matter what the playlist. If I play the same playlist through the sonos app, it keeps playing. I'm not sure what the issue is, si

32
A
5 years ago

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