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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 4,707 Topics
  • 26,286 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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New to Sonos or Alexa? How to set up

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4707 Topics

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Arjan76Contributor I
asked in Amazon Alexa and Sonos

Sonos One > Philips Hue

My Sonos One, with the right skills enabled, cannot find my Philips Hue (gen 2 hub) system. Tried everything that was mentioned in other threads: reinstalling skills, resetting the Sonos and the Hue, removing Alexa from Sonos, etc. One remaining think I can think of is that my Philips Hue lights are connected to my home wifi network, while my Sonos system (Playbar, 2x play 1 and now a Sonos one) is connected to my router with one cable. I think sonos then creates its own wifi network that is different from the home network which makes Alexa on Sonos One unable to find the lights... Not sure if this could be the reason but if so, how can I fix this?

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3 years ago
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simonfenn1981Contributor I
asked in Amazon Alexa and Sonos

Sonos one - Music voice command not playing music.

Hi, I just installed my Sonos one last night. Got all the skills, apps setup. Go to ask Alexa to play a song from Amazon Music, she replies saying 'playing (artist name) from Amazon Music' then nothing happens. Anyone else having these problems or know a solution? Thanks!

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G
4 years ago
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andrewmkRenowned Enthusiast II
posted in Amazon Alexa and Sonos

Alexa and music services

Ok — the news is still fresh and I havent even had time to try any of this. But reading the news blogs it appears the sonos/alexa integration currently works with Tunein and Amazon Prime / Unlimited only. So no Spotify (yet), Deezer, Todal and no localally stored music. Ok, this is all well and good. But the obvious question then is if Amazon music offers no high quality service (320bps i believe) what benefit is there in there in having Sonos equipment over Echo equipment?? I guess we bought into Sonos due to its superior audio, and for my part my local music is lossless and my streaming service is Deezer hifi. It seems. If I want to use voice control I’m now limited to MP3 quality. Can anyone confirm this ? Regards Andrew

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jgatie
4 years ago
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nemzaContributor I
posted in Amazon Alexa and Sonos

Goodbye Sonos

I've had my first Sonos One for a couple of months now and I'm deciding to part ways with Sonos entirely. There are just too many cons to the few pros for me. I thought I'd provide some of my feedback: Pros + Great sound quality - best in its class in my opinion + Great build, looks elegant and sleek Cons - Proprietary Sonos app for iOS is complete junk Can't scrub songs i.e. skip forward Need to save favourites to the Sonos app and then they don't reflect in the music service Can't play the previous song when using the Google Play service - Can't cast from native apps of Sonos supported services like Google Play (this seems to be an iOS thing) - "Can't connect to device" when I'm more than 5m away from it even though my wifi signal is max - No Bluetooth, which I can get over, but when a friend want's to play some music, then it's a complete waste of time getting them into the eco-system - No mini-jack input - Alexa is not supported in my country

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4 years ago
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shadybeeTrending Lyricist I
posted in Amazon Alexa and Sonos

"Music Playing On Another Device" error

Kept getting the music already playing on another device error. Alexa would say she would play, but no audio comes out. Also sometimes she would only play one song then stop. The cure was to go into the Sonos app, and in the "My Sonos", where the song title is at the bottom of the screen, keep hitting the play button, even if there is no song listed there. Various songs kept popping up, along with the "playing on another device error", but after repeatedly pressing play, and all the backlog of songs had cleared, all is working OK now.

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UKMedia
4 years ago
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rvia100Contributor II
asked in Amazon Alexa and Sonos

Switching back to TV audio

I have a Sonos play bar and 2 Sonos Ones for the rear channels. If I say "Alexa, play Billy Joel" while I'm watching TV, it switches and starts playing music. That's great. Now I want to return to the optical input of the Play Bar and start listening to the TV audio again. What do I say to switch it back? The only way I have found is to get out my phone and go through the app to switch it back. Thanks, Rob

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3 years ago
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philipk1Contributor I
asked in Amazon Alexa and Sonos

Alexa and Sonos playing the same time

I finally got alexa to recognize my sonos 1 speakers. When I give the command to play music on sonos, alexa states that amazon music is streaming on two divices and asks if I want to stream on sonos. I answer yes, and the music plays on both devices, alexa and the sonos speakers, when i say no, the music only plays on alexa. I only want the music to play on sonos...How do I do that.

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UKMedia
3 years ago
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hadley220Contributor I
asked in Amazon Alexa and Sonos

Sonos One Alexa not working correctly

Set up new Sonos One. Alexa will start playing when requested but when requested to stop or pause, Alexa responds with "I can change playback mode only when music is playing" despite the fact that music is currently playing. Alexa will respond to other questions like "what's the weather?" but then music resumes. Alexa just won't stop, or play music on another speaker once started.

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4 years ago
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rledContributor I
asked in Amazon Alexa and Sonos

Alexa stopped working HELP!

It's a good thing I set my alarms on my mobile phone as well because my Sonos One didn't fire off the alarm at all. I also can't issue Alexa commands to it anymore which is ridiculous. I disabled the Sonos Skill on the Alexa App. Re-enabled it. Searched for Devices and sadly it can't be detected anymore (I labelled it "bedroom" before). I'm currently at work but I would really appreciate it if someone can try and help me out with this so I can sort it out as soon as I get home. Thank you.

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4 years ago
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blindsquirrelContributor I
asked in Amazon Alexa and Sonos

How to play from pandora using sonos one and alexa?

My Sonos account is linked to my Pandora account and I can play Pandora stations using the Sonos app on my phone. But if I ask Alexa to "Play whatever station on pandora" she responds "I didn't find your pandora account. You can link your account using the Alexa app." But if I open the Alexa app and go to Music, Video, & Books and then click pandora it says "App Support Unavailable". What am I missing?

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4 years ago
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RReekieContributor I
posted in Amazon Alexa and Sonos

Alexa Multi Room Music and Sonos One

I purchased the Sonos One because of its built in Alexa support. I set up the Sonos One and LOVED the sound quality but was extremely disappointed to find out that it didn’t support Alexa’s Multi Room Music capability. I have already invested in several Amazon Echos and wanted the Sonos One to upgrade my game room sound but am happy with the sound of the Echo in my smaller rooms such as my office and the kitchen. I realize I could have SONOS speakers everywhere but that is overkill (and too expensive) in my situation. Because of this I returned the Sonos One. If you add Alexa Multi Room capability in the future then I will likely buy several Sonos Ones to improve the sound quality in my larger rooms.

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4 years ago
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SeansterUKContributor I
asked in Amazon Alexa and Sonos

I can't get Echo dot to connect up with my sonos - can anyone help?

Added Sonos skill to my alexa app. Skill says it recognises my Sonos but when i ask Alexa to play something it doesn't come through Sonos. Cant figure out where I'm going wrong. Can anyone give me some advice?

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4 years ago
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llanoContributor I
posted in Amazon Alexa and Sonos

No Spotify thru Alexa?

How can you leave out Spotify thru Alexa?

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4 years ago
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kgkmorrisContributor I
asked in Amazon Alexa and Sonos

Sonos One and Echo Dot on same system

I have a sonos one and an echo dot, can they work together on the same system. plan was 1 in office and 1 in family room. I have Sonos set up in 7 zones already with amps and connects

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UKMedia
3 years ago
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wojoContributor I
posted in Amazon Alexa and Sonos

Alexa voice volume linked to Sonos volume? Need independent control

It seems the volume of the Alexa voice is linked directly to the volume of the Sonos One unit. That means if I'm playing quiet music in the background, and I activate Alexa, I can't really hear her voice at all. That also means if I am playing loud music, after the "ducking" to mute the music the voice is really loud. The volume should be independent or perhaps some proportional volume of the music.

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3 years ago
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TtiGeRContributor I
asked in Amazon Alexa and Sonos

Amazon Allows Calling and Messaging on Third Party Alexa Devices - Sonos?

[quote]Priya Abani, director of Alexa Voice Service, announced in April 2018 that third-party Alexa-enabled devices will get calling and messaging abilities. In fact, since August 2018, these key Alexa features have been available on Eufy Genie - a third party Alexa-enabled gadget. Sonos, however, remains tight lipped about its plan.[/quote] I received my Beam earlier this week and was really excited. I was planning on purchasing two more for the whole family. I'm so disappointed to find out that key features such as calling, messaging, and drop-in are not supported on Sonos Beam or One. It appears that Sonos has no plans to support these features at all. At first, I thought Amazon refuses to allow third-party gadgets to have these features. But, Eufy Genie, a 3rd-party device with an RRP of only $35 (and on sale for $15 on Amazon at time of this post), supports all these features. I would like to ask a couple of questions: [list] [*]Are these key Alexa features on th

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1 year ago
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sophckmContributor I
asked in Amazon Alexa and Sonos

SONOS ONE - NOT PLAYING SPOTIFY MUSIC

Hey, I purchased my Sonos One today and have been going through the set up. I was having a lot of issues connecting it to my spotify as it was saying everything was linked but when I would ask Alexa to play something it would not recognise anything. I think I've fixed that issue but now it does recognise when I ask it to play a song, it even says playing 'hello from adele' (for example) but then no music plays? Can someone advise me on what to do please.

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Edward R
3 years ago
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somerandomguyContributor I
asked in Amazon Alexa and Sonos

Amazon Echo Dot Coupon? Did you get one?

Did anyone get an Amazon Echo Dot coupon? My friend told me about it today, but I've had a sonos play 5 since 2012 but I didn't get a coupon. :?

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4 years ago
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lridgewaContributor I
asked in Amazon Alexa and Sonos

Amazon Echo Show

Does the Echo Show control the Sonos System or is it only the Dot that works?

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K
3 years ago
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glennsonosContributor I
asked in Amazon Alexa and Sonos

Sonos and Alexa in two houses

I have Sonos speakers and Echo dots in two houses. I activated the Sonos skill in the first house and all is good for using Alexa to control the Sonos speakers in the first house When I go to the second house and search for devices, the Echo dot does not find the Sonos. Is it not possible without using a second Amazon account?

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Ken_Griffiths
3 years ago
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behnmContributor I
posted in Amazon Alexa and Sonos

Sonos Beam Alexa not responding

I have the issue that Alexa is not responding. The microphone is on. It works for a couple of hours after I redo the setup process of Alexa in the Sonos App but then it stops working. No response at all when saying "Alexa". Is there a fix or someone else with the same problem? Thanks Max

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Smilja
3 years ago
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ShoeContributor I
asked in Amazon Alexa and Sonos

Audio actions are currently not supported on this device - Alexa and Sonos One

When I give Alexa a command on my Sonos One, for example "Alexa, Good Morning" she says "Audio actions are not currently supported on this device" but then strangely she carries out part the associated action correctly, turning the lights on or off as expected. No weather, no flash brief. I have a Playbar with 2 Sonos One’s in our living room. After hours of initial setup everything worked...including routines. Then I exchanged the Playbar (speaker issue) and when I updated/reloaded everything my routines no longer work. Help! Seriously, if all of the features I purchased this system for don’t work, why did I invest so much cash? The salesperson at Best Buy assured me that this setup is 100% Alexa ready.

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UKMedia
4 years ago
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LwardenContributor I
asked in Amazon Alexa and Sonos

Alexa or microphone not working

I set up my speaker 6 days ago and the microphone or alexa has stopped responding. I have unplugged it but no change. The only buttons that seem to work are the volume buttons. All worked perfectly until now.

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3 years ago
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spiraljacobsContributor I
asked in Amazon Alexa and Sonos

Sonos + Alexa + Spotify - commands recognized, but cannot add spotify to Alexa

When I ask Alexa to play something on Spotify, "Alexa, play Purple Rain on Spotify", the command is recognized, but then Alexa says you need to link your Spotify account to Alexa. When I try to link my Spotify account in Alexa/Music,Video, and Books, the app says App Support Unavailable. What am I doing wrong here?

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M
4 years ago
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TWN007Contributor I
asked in Amazon Alexa and Sonos

Setting Up ALEXA on SONOS ONE

Hi Do i really need to by a external Amazon Echo device to control my SONOS ONE by voice control? And how do i change the destinations on my new Sonos so it do'set give me the weather in Philadelphia, when i live in the UK

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UKMedia
4 years ago

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