Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,167 Topics
  • 24,566 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3167 Topics

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MarkP68Contributor I
asked in Amazon Alexa and Sonos

Alexa won't turn off on my Era 100

I have recently purchased an Era 100. It has been set up as per instructions and prompts and has been working fine until a few days ago. Alexa has not been responding to the command to turn off and the only way to turn it off has been to ask it to change radio stations then command it to turn off. The speaker is mainly set to Newstalk ZB talk radio station for most of the day. It turns on fine and adjusts volume when requested.  Any clues out there how to fix this?

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M
6 months ago
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ThePeejContributor I
asked in Amazon Alexa and Sonos

No, I don’t want to hear Maroon Five after I asked for Stevie Wonder!

This auto-play feature is making me crazy. Please let me toggle it off!We spent more time at home over the holidays & myself, my wife & my kids all resented this feature more & more every day we were home. When I use voice to request a track, I NEVER want another track to auto-play afterwards. No no no.There isn’t a single music service on the planet that knows how to auto-recommend songs without absolutely destroying the vibe after 2-3 suggested tracks. Apple Music ruins it in 1 song almost every time! Genius, you are not, Siri. Maybe if Pandora worked in Canada & I could use voice to like & dislike songs, this wouldn’t be so egregious. But in no way to I want my 10,000+$ worth of smart speakers blasting Maroon Five in my house without my permission. Nope nope nope no thank you.  PLEASE let me toggle back to the way this used to work. I understand people have been begging for Spotify-like auto-play. But it’s terrible. I hate it. Please just let me toggle it off per

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6 months ago
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J-manCollaborator I
asked in Amazon Alexa and Sonos

Alexa responds on my Sonos Move in another room.

Sometimes when I ask my Echo Dot Alexa located in the Kitchen to play a station on the Kitchen Sonos 5, she answers, "Station playing in Kitchen" on my Sonos Move in another room on the other side of the house. The station does play on the Sonos 5 in the Kitchen. The same thing will happen if I ask her about the weather or time. This is annoying because we can't hear her response.I tried logging out of both Sonos and Alexa, resetting my router, updating Sonos, cycling power and even changing my Amazon password. I also have a Sonos 3 in the Bedroom and a Connect:Amp in the Living Room. I've installed Sonos Voice Control on my Sonos Move. My setup worked fine for about a year and just started this problem about 2 months ago.

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Ken_Griffiths
6 months ago
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Cdeboer360Contributor I
asked in Amazon Alexa and Sonos

Alexa will not find Sonos Play 1

I am trying to connect my Play 1 to the Alexa services.Alexa can see the Room, but not the device, nothing seems to allow the app to discover the Sonos Play 1.I have reset and rebooted, checked the software, the Sonos is working through traditional apps and services fine, but the alexa just cannot find it.What could i be missing?When i scan for the speaker, it finds a plug that is not in service - no idea why, but i have tried to search repetitively without success.The play 1 is on the same network as the alexa dot… i feel like i MUST be missing something…The skills to play have been enabled, the room is known to alexa but there are no speakers, i am getting desperate!Please any help would be great.Alexa not discovering my Sonos Play:1 | Sonos CommunitySimilar, to this, but resolution seems unclear

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UKMedia
6 months ago
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Stéphane LencludCollaborator II
asked in Amazon Alexa and Sonos

Alexa Spotify: This device is offline

When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".When asking through an Alexa Echo device it would say: "Sonos is offline".Playing Spotify worked fine when not using Alexa.

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M
1 month ago
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Eddiemac100Contributor I
asked in Amazon Alexa and Sonos

Amazon Alexa on Era 100

Hi.More times than not I have to ask Alexa at least 3 times before it will respond. Dont get me wrong, everytime you speak the light goes green but disconnects straight away but then after 3 attempts light stays solid and carries out your request. Have spoken (web chat) to Sonos but no joy. Sonos had me disconnect  both power cables for 10 seconds ( have 2 Era 100s ) but no change. Then disable the skill from Alexa app and renable but its basically still the same. Does anyone have the same issue and if so fixed it. Its just a bit annoying continuously having to repeat things over and over. Would be grateful for anyone's help or advice. ThanksEddie   

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Schlumpf
2 months ago
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mihodaContributor I
asked in Amazon Alexa and Sonos

Audible through Alexa + Sonos not working reliably

Hello!I am experiencing the problem of Audible via Alexa + Sonos stopping playback after 1-10 minutes and losing progress. I saw that other people on this forum have asked before however the resolution of this issue reported by Sonos Staff (Corry P) is opaque.Hi @Jeredorn et alWe now consider this issue resolved. If you continue to see this issue, please get in touch with our technical support team directly. Thank you. What was the resolution to this problem? Has it been solved by Sonos or is it just being ignored? Thanks!

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M
6 months ago
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MinsouEnthusiast I
posted in Amazon Alexa and Sonos

Alexa Voice control issue on Era 100

Need to repeat Alexa several times on ERA 100 to activate it. When using Alexa about 50% of the time after saying Alexa the light goes out and it stops listening, I have to say Alexa a couple of times before it actually works ... See the video

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Schlumpf
5 months ago
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charlespickTrending Lyricist I
posted in Amazon Alexa and Sonos

Why do I have to specify the room name when using Alexa?

I found this post from years ago saying that “the room name requirement will go away at some point.” I still need to specify the room name just to turn off the lights in the same room which gets old fast. Is there a solution to this? I got bounced around between Sonos and Amazon support today with no real answer on what the issue is. 

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C
4 months ago
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mrgrievesAvid Contributor I
asked in Amazon Alexa and Sonos

Alexa Skills with a stereo pair of Sonos Ones

Hello,I have two Sonos Ones that I have now added as a stereo pair.  This seems to work great except for one thing.If I use an Alexa skill, the output only seems to come out of one speaker.  For example, if I open the Face the Music skill, I only hear the skill from one of the speakers.I believe that if I have a pair of Echo Dots then the skills will work in stereo, although I haven't enough dots to try this myself.Should Sonos be able to do the same thing or is it always limited to a single speaker for this kind of thing?I should say that I have enabled Alexa on both speakers.Ideally I would want Alexa to treat the 2 Ones as a single stereo device.

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M
6 months ago
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drbabbersContributor I
asked in Amazon Alexa and Sonos

Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

Hi there!Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:Issue the wake up call ‘Alexa...’ and intermittently she will function as expected Every now and then she wakes up, performs the task all OK However randomly she will not let me respond and instead returns to the resting state I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.I have a video recording of the issue here:Any ideas please?

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G
4 months ago
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martpasc67Contributor I
asked in Amazon Alexa and Sonos

Alexa issues with Multiple SONOS systems in the same house

Dear community members,I’m living in a 2 floor house in wich I have several SONOS system. Same Wifi available on the 2 floors.1st floor : ARC, SUB, 2 One + 1 One in the kitchen. ARC + kitchen are connected to ALEXA2nd floor : 1 Move connected to Alexa, 1 ONE connected to ALEXA, 2 “old” ONE (not connected because not possible when they were launched) When I’m in a room in which the SONO is connected to Alexa and request Alexa to lauch radio or Music, Music starts in another room sometimes on the other floor ! I get crazy ! And often when I then request to stop, ALEXA doesn’t understand or stops music on another SONO.Another frequent issue : when I ask a question to ALEXA, it takes sometime more then 30 seconds to get an answer, often nothing happens ! More then one year ago, I never faced these issues, even with the same configuration !Does someone face the same issue ?

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6 months ago
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pluto22Contributor I
asked in Amazon Alexa and Sonos

Music Quality doesn't show in Sonos App when starting music with Alexa

I am using Amazon music (with arc home theater - arc, 2x era 300, sub 3) and if I start a playlist with Alexa, I don't see the music quality in the Sonos App (HD, Dolby, etc).  If start the same playlist through the Sonos Assistant (or app), I see the quality in the app. Questions: 1. Is the quality the same when starting a playlist through Alexa or is it better to start the playlist through the Sonos Assistant?2. Will music play in Dolby quality when starting from Alexa?  If so, is there a way to tell?  Thanks

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P
7 months ago
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craigskiHeadliner I
posted in Amazon Alexa and Sonos

"Sorry, something went wrong" response from ERA-100 using Alexa voice service

Over the past couple or months or so, I have been experiencing a response along the lines “Sorry, something went wrong” from an ERA-100 device in bedroom, with the first command. The second command works fine. I have a ticket open with Sonos Support, unfortunately, they are just asking me to restart devices, re-install skill, move devices, change WiFi channels etc, and not looking at the diagnostics I have been sending them.I have found out today, that others may be experiencing similar issues, here is an example:https://www.reddit.com/r/sonos/comments/18bgxhx/long_time_user_with_a_new_problem_alexa/I also see this thread, that maybe related:https://www.reddit.com/r/sonos/comments/170fit6/fyi_alexa_still_doesnt_work_properly_on_era_100/Which suggests Sonos are aware of the issue?  

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Mr. T
3 months ago
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TeamZissouContributor I
asked in Amazon Alexa and Sonos

Play current music on new device

What’s the Alexa command to play music that is already playing in another room to play on an Alexa enabled speaker in the room I’m currently in?

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jgatie
7 months ago
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benopipariContributor I
asked in Amazon Alexa and Sonos

Sonos and Alexa in two houses

With apologies in advance since this topic has been addressed before…It is my understanding that Alexa can only be linked to Sonos in one location at time. So if we have a primary and secondary residence, when I travel to the secondary residence and try to use Alexa on Sonos there, I will have to unlink it from my primary residence. A workaround suggested was to set up a new Amazon account, but I don’t think this is possible since Amazon now requires a phone number for a new account. And you cannot use the same phone number for two different accounts. When I chatted with Sonos support today about this, this is what I was told: “There is no need to disable the Sonos skill when you want to use the second system.”Am I missing something? Can I now use Alexa on Sonos in both locations without having to disable one?Thanks.

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7 months ago
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bahna002Contributor I
asked in Amazon Alexa and Sonos

Turntable and Echo Dot on Same Sonos 5

Hi, I have a second gen Play 5, 3rd gen amazon echo dot, and Project Carbon turntable. I currently have my turntable connected to the play 5 through the line in connection through the phono preamp associated with my turntable.  I would really like to have the echo dot connected to the play 5 as well as the turntable to make it a smart speaker.  I was wondering if this is possible with the turntable connected at the same time? If so, what would my options be?  I also have an era 100 and gen 1 move if that matters for options.  Thanks in advance for the help!  

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Ken_Griffiths
7 months ago
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Rudy A-TraxxContributor I
posted in Amazon Alexa and Sonos

Alexa m'annonce mon FLASH QUOTIDIEN en anglais

Bonjour, Depuis des mois, Alexa dont la langue dans l’App SONOS est pourtant bien réglée en Français sur toutes mes SONOS, m'annonce mon FLASH QUOTIDIEN en anglais.Ce même flash quotidien lu par une Echo Amazon est bien annoncé en FrançaisQue faire ? J’ai réinitialisé mes SONOS plusieurs fois dans l’année mais rien n’y change.Sont-ce les serveurs de SONOS qui me bloquent ?

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R
7 months ago
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jsquanceAvid Contributor I
posted in Amazon Alexa and Sonos

Alexa not controling sonos speakers

Suddenly my Alexa devices are not controlling any of my sonos speakers.  I’ve done the standard resetting of my system, disabling and re-enabling the skill etc.  no luck.  

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J
7 months ago
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EmichonContributor I
asked in Amazon Alexa and Sonos

Alexa skills not working

Does anyone have issues with using Alexa skills through Sonos speakers? I have a few linked to my account (Neato for my vacuum & Delta for my kitchen tap as examples). If I ask an Alexa enabled Sonos to vacuum, it will tell me it's unable to find a device or group named Neato. But if I ask the same from an Amazon Echo it works as it should. Same thing for the Delta skill. It's been like this for as long as I can remember. Alexa does work on the Sonos speaker as I can ask it to pause, play music etc. 

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S
6 months ago
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Col28Contributor I
asked in Amazon Alexa and Sonos

Sonos and Alexa

Alexa is enabled in my Sonos app but when I ask to turn TV on for example it says OK but nothing happens but if I ask when Alexa app is open it turns TV on.  Also when Alexa app is open I can turn light on but not from Sonos, it says can’t find device

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C
7 months ago
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scottrucciContributor I
asked in Amazon Alexa and Sonos

Voice control

I have a number of sonos speakers and voice control works perfectly. However, I have a pair of non-sonos speakers in my living room (fed by a port in another part of the house) and I want to voice control the system from the living room. Is there a way to do this. I have an Amazon echo dot in the living room but I can’t get it to transmit voice commands to the Sonos system. If I could get that to work it would solve the problem. I don’t want to buy a sonos speaker just for the microphone/voice control. Is there any type of device that could “talk” to sonos? As it is I have to walk into another part of the house to get Sonos to respond.

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7 months ago
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David16DAAvid Contributor I
posted in Amazon Alexa and Sonos

Alexa Voice Assistant not quiet working.

I have added the Alexa Voice assistant to my Sonos speakers. when I ask it to play music, it will repeat back what I have asked in the confirmation reply but the music does not play. Has anyone else experienced the same or is able to suggest a remedy? 

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7 months ago
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Max.belgiumContributor I
asked in Amazon Alexa and Sonos

Sonos skill not available due to geo restriction

Hi,I have sound system Symfonisk from Ikea and i cant link ot to Alexa. In the Alexa app Sonos does not appear at all in the list of available skills. I have spent hour with customer service from both Amazon and Sonos but nothing seems to be working.They even sent me a link directly to the skill but when I open it, it says that “skill not available due to geographical restrictions” (I am based in Belgium)Can someone please help me!? There must be a way to fix it and frankly I don’t know why it would not be possible in Belgium.I’ll add that already tried changing location to US on the device, Alexa and Amazong account.

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7 months ago
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ChefRayBContributor I
posted in Amazon Alexa and Sonos

Sonos Enabling Voice Alexa Troubleshooting Once and for all ( including tools )

Greetings Sonos Tech Support,I feel I lost a few hours of my life troubleshooting sonos and this is making me want to sell all my sonos gear.  It shouldn’t be rocket science and Sonos should provide the tools or better GUI to understand where the problem relies because at the end we are using sonos to activate Alexa. I have over 15+ sonos devices, they are all connected to my router, they get allocated via DHCP ( I don’t want to reserve an ip address for each sonos devices), they have been working fine for over 7 years and all of a sudden nothing works. My problem is Alexa voice stopped working, i removed it and tried to re-add it and I get the “There was a problem adding Alexa”  I am at a point to consider install alexa puck in each room, not ideal but getting tired to troubleshooting for something that shouldn’t be too hard.  I don’t want to call sonos support, can you please share the tools to be self-serve, put a big disclosure for extremely advanced users.   Can you share the way

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7 months ago
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