Alexa responds to request, but doesn't play anything

  • 11 July 2018
  • 7 replies
  • 17707 views

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Had to re-set up my sonos one due to network change (actually 3 Sonos One's). Now If I ask alex to play something from amazon music, it says, "here's a station from amazon music....." like it did before, but then doesn't play anything. Alexa - play 93 wxrt. "Here's 93.1 wxrt from tune in radio", but then, no music.

I've tried several times. same response. I think it upgraded my software as part of this process and assume that is the issue...

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7 replies

I am having the exactly the same issue. Sometimes I get a response that streaming on another device. But it is not.
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I would understand that for Amazon music, but that shouldn't affect TuneIn radio should it? plus, it it saying it will play it, just doesn't. it worked up until a day ago fine.
Userlevel 7
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Hi

I suggest that you 'Disable' then 'Enable' the Sonos skill in the Alexa App and retest. If the problem persists please follow the steps I've listed in the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
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I did the level 3 reset and still no change.
Userlevel 7
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Did you try section 2 as well?
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Section 2 Worked!
Userlevel 7
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Great news 🙂