I posted this over two years ago, and still the issue persists, surely I can’t be the only one affected by this?
I always use Alexa to set the volume on my Sonos system (Beam, Sub and 2xOne SL) I usually ask her to confirm the volume once set, but now she is reporting it incorrectly. So if the volume was set to 1 initially and I ask Alexa to set volume to 3 then ask “Alexa, what is the volume for living room?” She will advise that volume is 1, even though it’s set to 3 as she is now louder.
Steps I’ve taken to fix:
Disable and enable the Sonos skill in the Amazon Alexa App.
Removed the Alexa voice service in the Sonos app and added it again too and powered off the Sonos beam. All to no avail
However, what I did notice was Alexa would confirm the correct volume level after enabling the Sonos Skill in the Alexa App or removing and adding the Alexa voice service in the Sonos app, it was only when I asked Alexa to increase the volume and asked her to confirm the volume for Living Room (Sonos Beam name) she would say it was still 1 even after I’d visually checked the volume increase in the Sonos app.
Hope this all makes sense. I did notice the Alexa iOS app got an update recently 2/10/20 if memory serves me correctly so not sure if that’s just a coincidence or not
Best answer by Corry PView original