alexa and iheart radio on beam

Hi ​@teric96905 

Welcome to the Sonos Community!

Sorry to hear of the issue you are having with playing iHeart Radio via Alexa.

I am in a region that does not support iHeart Radio, so I cannot confirm, but I believe this should just be a case of removing iHeart Radio from your Alexa app and adding it again.

This is done by opening the Alexa app: Alexa app » More » Settings » Music & Podcasts » iHeart Radio » Disable Skill, then Enable to Use.

If this does not work, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Hi ​@teric96905 

Apologies - I just now came across some documentation regarding this issue.

We are aware of an issue whereby users will be unable to start iHeart Radio playback via Alexa command, and are investigating. We do not have an ETA on when a fix might become available, but I will update this thread when I hear of it.

I can only recommend initiating playback from the Sonos app, as you have been doing, in the meantime.

I hope this helps.

Where is the documentation regarding this issue that you are referring to?

I’ve had the same problem for about 3 weeks. So I have been using the Sonos app instead of Alexa.

I’ve given up on trying to figure out why Sonos stopped working the way used to work. I have spent way too much time trying to work around new Sonos issues where the function worked previously. They fix one bug and cause 2 more bugs.

I have been very frustrated with Sonos for what is coming up on a year since the new and unimproved disaster of an app became available. I am very worried about the company’s survival and my investment in 10 Sonos devices.

I've been having the same issue and actually contacted Sonos customer support. The issue was quickly dismissed as an Amazon issue and I was told to contact Amazon customer support. Meanwhile, iheartradio works fine on all my Alexa devices.  Frustrating.

I chatted with Sonos after I posted my comment above. After they verified with me that Alexa works fine for everything else as well as other music services they told me the following:

“I have report your issue and we are currently investigating with no ETA for now. I would suggest to Play manually with iHeart until we have an update.”

They gave me a case number and said that I can call/chat back for status.