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Unable to AirPlay to Era 100/300 in separate VLANs

K
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Hello, 

 

I dont see any reason why the other Topic was closed. Refering to 

I will not accept the fact that this is just closed to say “Just put it in same VLAN”. 

This is far more like a F*** O*** statement towards your customers. 

The previous models, were pretty fine working, untill the ERA has been released. 

How hard is it to listen also to your customers who wants to secure their enviroment and put things in different VLANS? 

 

If this is not being fixed in the coming months, our stores in the Netherlands (35+), will not be onboarded with SONOS setups. To be honest, I still want this to get to work, but if this will stay like this, there is no other choice to see other brands. This is not a threat or a warning, just the facts. 

 

Hope that someone from SONOS reads this actually. 

Best answer by Corry P

Hi ​@kingebeng 

Yes - there being a ticket for the issue was what prompted me to make my now greyed-out, erroneous response.

The ticket was created because the person who created it (probably the agent referred to) was themselves unsure of the intended behaviour.

The intended behaviour is in fact that AirPlay should not work when bridging VLANs.

We simply don’t support the use of VLANs at all, and for very good reasons - I don’t see this ever changing, frankly.

I hope this helps.

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9 replies

Corry P
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  • Corry P
  • Sonos Staff
  • 8585 replies
  • March 31, 2025

Hi ​@kingebeng 

Thanks for your post!

Sorry to hear of the issue you’ve had with playing AirPlay across VLANs on Era devices.

The linked-to topic was closed due to 3 months of inactivity, as all such topics are.

We are aware of the behaviour and are investigating. At present, I have no estimate for when a fix might be made available.

I agree that the post marked as the Best Answer in the previous topic was not the best post to be marked as such and I have changed it.

I hope this helps.

Moderator Edit: Incorrect.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
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  • Corry P
  • Sonos Staff
  • 8585 replies
  • March 31, 2025

Hi ​@kingebeng 

Correction:

The current behaviour with AirPlay is the intended behaviour. We do not support the use of VLANs at all, nor do we support the use of AirPlay across them.

If it worked before, that was truly a happy accident - it not working now is not something that we are planning to address.

I will be changing the marked Best Answer on the other thread back to the original.

Apologies for any confusion.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
K
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  • kingebeng
  • Author
  • Trending Lyricist I
  • 12 replies
  • March 31, 2025

​@Corry P Thanks Corry. 

However if I see ​@FedUpCustomer his reply, there is a bug being reported. 

Can we as customers please request a followup to be done in this Thread in case of any updates are there? 

We really would like to have this somehow being fixed in up-coming updates. 

Corry P
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  • Corry P
  • Sonos Staff
  • 8585 replies
  • Answer
  • March 31, 2025

Hi ​@kingebeng 

Yes - there being a ticket for the issue was what prompted me to make my now greyed-out, erroneous response.

The ticket was created because the person who created it (probably the agent referred to) was themselves unsure of the intended behaviour.

The intended behaviour is in fact that AirPlay should not work when bridging VLANs.

We simply don’t support the use of VLANs at all, and for very good reasons - I don’t see this ever changing, frankly.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
F

“The intended behaviour is in fact that AirPlay should not work when bridging VLANs”.

Except that that was never the behavior before October 2024. The product worked perfectly fine over VLANs until the enshitified Sonos decided to block that capability.

Perhaps now that Sonos has showed us how brave they are by introducing a bold new app, they can further role model their leadership by telling Apple that Sonos has implemented AirPlay better than the company that wrote the standard.

But don’t listen to me, I was one of those users that was stuck in the past, wanting to listen to music from my local library instead of paying for Sonos Radio. I got rid of my Era 100 and bought an Apple HomePod. It works perfectly fine over VLANs.

jgatie
  • jgatie
  • 27729 replies
  • March 31, 2025
FedUpCustomer wrote:

“The intended behaviour is in fact that AirPlay should not work when bridging VLANs”.

Except that that was never the behavior before October 2024. The product worked perfectly fine over VLANs until the enshitified Sonos decided to block that capability.

Perhaps now that Sonos has showed us how brave they are by introducing a bold new app, they can further role model their leadership by telling Apple that Sonos has implemented AirPlay better than the company that wrote the standard.

But don’t listen to me, I was one of those users that was stuck in the past, wanting to listen to music from my local library instead of paying for Sonos Radio. I got rid of my Era 100 and bought an Apple HomePod. It works perfectly fine over VLANs.

 

If I were you, I’d do a Google search on Sonos and VLAN.  You will see dozens of threads and questions going much farther back than Oct. 2024.  So your particular circumstances may have been working, but it wasn’t some changed policy by Sonos that blocked the capability.  Sonos has never claimed to work over VLAN’s, either before Oct. 2024 or after. 

Airgetlam
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  • Airgetlam
    Airgetlam
  • Pools-3015
    Pools-3015
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Sonos Era 100 responded to Precision Time Protocol requests on ports 319 and 320 before the October update. It stopped responding after that update.

You can play word games all you want - the functionality ceased to work after the update. Sonos made a decision to implement that change. Apple, BlueSound, LG and plenty of others have AirPlay implementations that don’t block PTP over VLAN.

Yes, Sonos never publicly claimed to support AirPlay over VLANs, but there is nothing in the AirPlay standard that prevents it from working over VLANs. And Sonos didn’t have to add anything to make it work over VLANs. Sonos did have to change something to make it stop working over VLANs.

Using your same logic, Sonos has never claimed to support TCP/IP...we all just assumed that because it runs over Wi-Fi it automatically supported TCP/IP. I guess they can take that away any day and you’ll tell us we were unrealistic for expecting Sonos to support something they never claimed to support.

jgatie
  • jgatie
  • 27729 replies
  • March 31, 2025

Sorry, should have noticed the username before I replied.  Anybody who just signs up to complain isn’t worth my time.  Toodles!

K
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  • kingebeng
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  • April 1, 2025

there is no any benefit for SONOS to block this… 

there is no additional work for SONOS to invent something, it is basically making sure that it re-enables the pre-2024-OCT way of working… 

The older products do still work over different VLANS (!!) like the BEAM, MOVE etc...

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