One speaker from stereo pair stops working

Thanks Ken, I chose channel 6 because Sonos can only use channels 1, 6 or 11, apparently.

I have since set SonosNet to Ch11 and my router to Ch4.

In any case, the speakers are ethernet-wired now, so the wifi channel is irrelevant, isn't it? I'm on a Mac, so if you can recommend a way of checking signals etc, that'd be good. Thanks.

Thanks Ken, I chose channel 6 because Sonos can only use channels 1, 6 or 11, apparently.

I have since set SonosNet to Ch11 and my router to Ch4.

In any case, the speakers are ethernet-wired now, so the wifi channel is irrelevant, isn't it? I'm on a Mac, so if you can recommend a way of checking signals etc, that'd be good. Thanks.Cabling of the Speakers may not be relevant if the audio source is travelling over your local WiFi, for example an audio source on your MAC PC If that device was connected over WiFi for example. Also remember that your local network (wired & wireless) carries other network traffic so sometimes you can be far better off on SonosNet instead, as that is an exclusive wireless network for Sonos devices only.

To scan your locality for best wireless channel, use some software off the internet ... just google WiFi channel scanners. I tend to use either wifiinfoview but there are other scanners, InSSIDer being another. The reason Sonos chose just three channels 1, 6 and 11 is because those do not overlap and so having your router on Channel 1 and SonosNet on channel 6 or 11 would be better, but scan your locality first to find which of those channels are least used by your neighbours.

Then don’t forget the other things the Staff mentioned to you earlier and that’s to move things a couple of feet apart to reduce any interference around all your devices and hopefully all these things will then resolve your dropout issue.

Hope that helps.?

MattyBur,

See if this link also helps..

https://www.netspotapp.com/best-wifi-channel-scanner-apps-mac.html

Thanks for the advice, all.

Just to clarify, my Mac is hard-wired to the router by ethernet too (it's a desktop Mac Pro), as is the TV, so, since hard-wiring the Sonos speakers too, wifi shouldn't be playing a part in this at all. I only use wifi for my phone at home, really.

Anyway, I'll see how it goes and report back... Thanks again. M

Hi folks,

The majority of the time when one speaker in a stereo pair stops playing it is due to a wireless communication error between the sides of the pair. Please submit a diagnostic report after this happens, then reply here with the confirmation number.

Jeff, here is my diagnostic code. Same problem! 1233036126

You might want to contact Sonos support on twitter or facebook with that number, they are staffed 24x7, the forum sees Sonos staff most weekdays for a short time and they don't always find posts added to old topics like this one.

Hi folks,

The majority of the time when one speaker in a stereo pair stops playing it is due to a wireless communication error between the sides of the pair. Please submit a diagnostic report after this happens, then reply here with the confirmation number.

Jeff, here is my diagnostic code. Same problem! 1233036126

Thanks for the report. Your speakers are connecting to different wireless access points, which are running on different wireless channels. Please make sure all of your wireless access points are running on the same channel and see if that helps.

You could try setting a static/reserved IP address for your all Sonos gear using your router's DHCP page, that stops many odd things from happening.

Same problem here, but I'm using Boost so it's supposed that wireless problems are covered, so I don't know.-

No, in a BOOST or Wired setup, the devices would still be getting IP addresses from your router.

No, in a BOOST or Wired setup, the devices would still be getting IP addresses from your router.

Uhh, in that case, I'm gonna try fixed ips. Thanks Airgetlam!