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Kim Lindholm
Contributor I
December 13, 2024
Answered

Issues with Spotify Connect on Sonos Speakers

I am experiencing issues with Spotify Connect on my Sonos speakers, and I would like your assistance in resolving the problem. Below are the details:

Problem Description

  • I can successfully play music on my Google Nest devices using Spotify Connect. However, when I try to play music on my Sonos speakers, nothing happens.
  • On my computer, the Sonos app works as expected, and I can control the speakers. However, I cannot use Spotify Connect to play music even from the Spotify desktop app.
  • Interestingly, when I tested Spotify Connect with my Sonos speakers at a different location using my phone, it worked perfectly. This suggests the issue may be related to my home network setup.

My Setup

  • Router: ASUS RT-AX5400
  • All devices (Sonos, phone, and computer) are on the same network.
  • Both the Spotify and Sonos apps are up to date.

Troubleshooting Steps Already Tried

  • Restarting all devices, including my router, speakers, phone, and computer.
  • Ensuring all devices are connected to the same Wi-Fi network.
  • Testing Spotify Connect on a different network (where it worked).

Additional Information

I contacted ASUS Support, and they informed me that there are known compatibility issues between their routers and Sonos systems. Below is their response:

"Sorry to say but there are some compatibility issues between our routers and the Sonos system. What you can try is to see if you can connect them to a guest network, but if that does not work, I am sad to say that we do not have any solutions at this time."

Despite this, I am reaching out to see if there are any workarounds or specific recommendations from Sonos to resolve this problem.

Thank you for your time and assistance.

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Sotiris C.
Sotiris C.Answer
Sonos Staff
December 17, 2024

Hello ​@Kim Lindholm and everyone else,

I am sorry to hear you are experiencing issues with Spotify Connect and your Sonos.

We have a Support article for our customers who use Asus RT and AX Series in regards the compatibility, worth a shot if you haven’t tried that already.

 

But for everyone who’s still having issues with Spotify Connect and do not have an ASUS RT/AX series router, complete the basic troubleshooting steps below:

  1. Make sure everything is up to date. Sonos App and Spotify App.
  2. Force-close the Spotify App and re-open.
  3. Reboot all network devices to refresh the connections. Start with Router → Sonos → Controller (Smartphone/tablet).

If you are still experiencing issues, I would recommend to reach out to our Support team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.

I hope this helps.

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49 replies

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Pierrrke
Lyricist I
February 19, 2025

Goodluck, hope it works for you as well. Mind that earlier i deleted the Sonos acces in my spotify account through a browser, but was still visiable in the Sonos app as being connected.

That changed this morning.

All the best and let us know how you solved the issus as well ;-)

Regards

Mhilv
Lyricist III
February 19, 2025

Update!

I had no luck with the solution that worked for you.
I had to factory reset every speaker and re initiate the system as a whole. Pairing speakers for stereo, adding services, adding google assistant. But that did the trick! Now i works very well :)

I have noticed that a feature called Truplay is gone from Sonos Five and One. Weird, perhaps not supported on those anymore? On the Move there is active Truplay still.

Pierrrke
Lyricist I
February 19, 2025

That's a nightmare ;-(. Good for you that is working again.

So factory reset of all Sonos devices and buidling up from scratch in the Sonos App did the job for you.

Cumbersome no doubt.

 

PS I have Sonos One SL and Sub mini twice in two rooms. The Trueplay is under My System, select stereopair room, scroll down en under sound you should find Trueplay.

Mhilv
Lyricist III
February 19, 2025

Thanks for the answer, nope the Trueplay feature is gone. :)

Well sound is good anyways!

jalmaas
Lyricist I
February 20, 2025

Had the same problem. Removing and readding spotify as a service in the sonos-app seems to have solved it (so far soo good)

    Mhilv
    Lyricist III
    February 20, 2025

    Had the same problem. Removing and readding spotify as a service in the sonos-app seems to have solved it (so far soo good)

    Lovely!

    Lindinho
    Lyricist III
    February 22, 2025

    Same here. Working like a charm via Sonos app, but not via Spotify Connect. Once Spotify is closed so is the music. Did all the above things, negative. Think it is Spotify issue

    Mhilv
    Lyricist III
    February 22, 2025

    Same here. Working like a charm via Sonos app, but not via Spotify Connect. Once Spotify is closed so is the music. Did all the above things, negative. Think it is Spotify issue

    It probably is! Did you try to reset your whole system? Do "forget system" and start over. 

    Lindinho
    Lyricist III
    February 22, 2025

    Same here. Working like a charm via Sonos app, but not via Spotify Connect. Once Spotify is closed so is the music. Did all the above things, negative. Think it is Spotify issue

    It probably is! Did you try to reset your whole system? Do "forget system" and start over. 

    Nope but the same issue is with a couple of my Amazon's Echo Dot 5. So I guess I'll just wait for the Spotify update 🤞🏻

     

    Lindinho
    Lyricist III
    March 1, 2025

    Sure but nothing has changed in my settings. Still think it's a Spotify problem.

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