I am experiencing issues with Spotify Connect on my Sonos speakers, and I would like your assistance in resolving the problem. Below are the details:Problem DescriptionI can successfully play music on my Google Nest devices using Spotify Connect. However, when I try to play music on my Sonos speakers, nothing happens. On my computer, the Sonos app works as expected, and I can control the speakers. However, I cannot use Spotify Connect to play music even from the Spotify desktop app. Interestingly, when I tested Spotify Connect with my Sonos speakers at a different location using my phone, it worked perfectly. This suggests the issue may be related to my home network setup.My SetupRouter: ASUS RT-AX5400 All devices (Sonos, phone, and computer) are on the same network. Both the Spotify and Sonos apps are up to date.Troubleshooting Steps Already TriedRestarting all devices, including my router, speakers, phone, and computer. Ensuring all devices are connected to the same Wi-Fi network. Testing Spotify Connect on a different network (where it worked).Additional InformationI contacted ASUS Support, and they informed me that there are known compatibility issues between their routers and Sonos systems. Below is their response:"Sorry to say but there are some compatibility issues between our routers and the Sonos system. What you can try is to see if you can connect them to a guest network, but if that does not work, I am sad to say that we do not have any solutions at this time."Despite this, I am reaching out to see if there are any workarounds or specific recommendations from Sonos to resolve this problem.Thank you for your time and assistance.

Hello @Kim Lindholmand everyone else,I am sorry to hear you are experiencing issues with Spotify Connect and your Sonos.We have a Support article for our customers who useAsus RT and AX Series in regards the compatibility, worth a shot if you haven’t tried that already.But for everyone who’s still having issues with Spotify Connect and do not have an ASUS RT/AX series router, complete the basic troubleshooting steps below:Make sure everything is up to date. Sonos App and Spotify App.Force-close the Spotify App and re-open.Reboot all network devices to refresh the connections. Start with Router →Sonos →Controller(Smartphone/tablet).If you are still experiencing issues, I would recommend to reach out to our Support team for some live troubleshooting.They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.I hope this helps.

K

Kim Lindholm

Contributor I

Answered

Issues with Spotify Connect on Sonos Speakers

49 replies
21657 views

I am experiencing issues with Spotify Connect on my Sonos speakers, and I would like your assistance in resolving the problem. Below are the details:

Problem Description

I can successfully play music on my Google Nest devices using Spotify Connect. However, when I try to play music on my Sonos speakers, nothing happens.
On my computer, the Sonos app works as expected, and I can control the speakers. However, I cannot use Spotify Connect to play music even from the Spotify desktop app.
Interestingly, when I tested Spotify Connect with my Sonos speakers at a different location using my phone, it worked perfectly. This suggests the issue may be related to my home network setup.

My Setup

Router: ASUS RT-AX5400
All devices (Sonos, phone, and computer) are on the same network.
Both the Spotify and Sonos apps are up to date.

Troubleshooting Steps Already Tried

Restarting all devices, including my router, speakers, phone, and computer.
Ensuring all devices are connected to the same Wi-Fi network.
Testing Spotify Connect on a different network (where it worked).

Additional Information

I contacted ASUS Support, and they informed me that there are known compatibility issues between their routers and Sonos systems. Below is their response:

"Sorry to say but there are some compatibility issues between our routers and the Sonos system. What you can try is to see if you can connect them to a guest network, but if that does not work, I am sad to say that we do not have any solutions at this time."

Despite this, I am reaching out to see if there are any workarounds or specific recommendations from Sonos to resolve this problem.

Thank you for your time and assistance.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Sotiris C.Answer

Sonos Staff

Hello @Kim Lindholm and everyone else,

I am sorry to hear you are experiencing issues with Spotify Connect and your Sonos.

We have a Support article for our customers who use Asus RT and AX Series in regards the compatibility, worth a shot if you haven’t tried that already.

But for everyone who’s still having issues with Spotify Connect and do not have an ASUS RT/AX series router, complete the basic troubleshooting steps below:

Make sure everything is up to date. Sonos App and Spotify App.
Force-close the Spotify App and re-open.
Reboot all network devices to refresh the connections. Start with Router → Sonos → Controller (Smartphone/tablet).

If you are still experiencing issues, I would recommend to reach out to our Support team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.

I hope this helps.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

Show previous replies

E

Evoluzione Sonora srl

Lyricist I

The same here in Italy since yesterday.

some of my customers complain that the system stopped working. Usually I install ERA100 speakers in group of 4 reaching system with 24 speakers mounted on a bracket high on a restaurant/pub wall.

Please Sonos give us a procedure ASAP!

S

Sk1234

Lyricist I

Exhausted with Sonos. Not buying any more Sonos products. Same issue - Spotify just not recognising and connecting with arc. Tried everything mentioned on this thread. It’s 2025 and Sonos can’t do the basic job of connecting with an app on the iPhone. Takes the pleasure of something which is so simple. I am here for recommendations for other speakers who can do this simple task.

L

Lindinho

Lyricist III

Seems it's finally fine with my system with Spotify Connect. Spotify app version 9.0.34.593, Sonos app 80.18.24-release+20250402.f18a100

D

darkling

Lyricist III

Getting this issue with both my Sonos Beam and Sonos Move. I can't simply select a speaker to play music on in the Spotify app. It tries to connect, then fails.

Previously I had to select the speaker in the Spotify app twice every time, then suddenly this week I can no longer connect via the Spotify app.

I've tried factory resetting my Move and re-adding it to Sonos, and resetting my router, but nothing works.

I'm starting to wonder whether it's related to the recent Spotify outage.

106rallye

I’d take a look at my network if you’ve had this for longer.

D

darkling

Lyricist III

I've just solved the issue. Spotify automatically reset my Spotify password after the recent outage, so I simply had to reauthenticate Spotify within the Sonos app.

Strange that I could still use Google Voice Assistant to play Spotify on my Sonos speakers, despite not being logged into my Spotify account. Only Spotify Connect was affected.

The Sonos app really should notify you if one of your accounts isn't authenticated.

C

CasperBelize

Lyricist I

Issue I find is the new routers are sharing the same SSID for 2.4 and 5ghz. Letting the device and router decide what frequency to use for best signal throughput. The issue with this is for some reason Sonos decided that even though the two wifi networks are on the same subnet and can talk to each other, They will break the connection only because the mac address to the network is different (SSID “HomeWIFI” but the speakers are on 2.4 and the music source is on the 5ghz version of the “HomeWIFI”). So you as the end user needs to create a separate 2.4 network SSID and setup your devices on that network. Oh also the latest update does not like 5ghz. BOTH the streaming device and the speakers NEED to be on the SAME 2,4ghz network to function normally.

Hope this helps someone. Drove me nuts and never expected Sonos to make such a silly design flaw! Knowing now that they cant normalize (or even db limit) music levels either doesn't surprise me either.

D

Dna757

Contributor I

This is an issue with Spotify but would greatly appreciate Sonos doing what they can to rectify this issue. I opened Sonos and on main page next to Sonos radio select add….. choose your Spotify account and allow preferences…. I am now able to play Spotify over Sonos through Sonos app…..

My wife has the primary Spotify account and she does not have the connection issue. Pretty sure this work around was caused by some Spotify update….

L

lasteric

Lyricist I

For me, this got it working again: went to Spotify on the Sonos Windows app, did a search, and played a song from the search results. That worked fine and then Connect directly from the Spotify app also started working again.

Problem Description

My Setup

Troubleshooting Steps Already Tried

Additional Information

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