Issues with Spotify Connect on Sonos Speakers

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Interesting. That certainly suggests an issue on the servers that Spotify uses to feed Sonos. But why it works on one phone, and not the other doesn’t make sense to me, unless the two phones are connected to different subnets, which would be a Sonos issue. And the fact that you can’t remove Spotify from your Sonos system using your phone also points to that, but I don’t have access to your diagnostic, so I’m guessing. At the least, I’d power cycle your phone, the router, and your Sonos speakers, to see if that makes any difference. And if you do have a mesh network, temporarily turn off any ‘mesh’ nodes, just as a test. Make sure your wife’s phone and yours are both connected to the ‘main node/ router’ for testing. Once you’ve confirmed one way or the other, you can reconnect the mesh nodes. 

It´s a Spotify account bound issue: https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Spotify-Connect-has-stopped-working-on-my-Sonos-products-Port/td-p/6580057/page/2

I have been with their support all evening and creating a new account migrating most of my stuff is the only solution.. Really weird issue..!

Hello Bruce, thanks for your reply and Mhilv as well ;-). 

My wife’s iPhone/iPAD with the other, second, other Duo Account Spotify can play over all the different SONOS speakers/rooms we have through Spotify connect. My devices iPhone/iPAD suddenly stopped working over the weekend and stopped playing over Spotify connect. The rooms are visible though. When selecting it starts connecting for a second or 4, no connection and it jumps back to the device it was pplaying on before. We are both on the same Mesh ASUS WIFI network, same subnet etc. That should not be the issue here. Off course tried all the things as mentioned except turning off my Mesh network, as that will ruin my home network and connectivity of other (security) devices. I donot think that is the issue.

One strange thing happened during the weekend though. I got an email from spotify that due to suspicious activities my account has been suspended and i needed to change my password. There were two links in the email. However, as there was no salution in the email, i considered this mail as spam and deleted the email without clicking any link. So i did change the password of Spotify going to spotify website directly.

Could that password change be the reason that i cannot delete the spotify connection in the Sonos App? I will give it a try to change the password back to the earlier password.

I will look into the Spotify account bound issue link of Mhilv to see if that is also the case here.

PS Luckily, playing to Sonos devices/rooms through Airplay or Bluetooth and then selecting Sonos Room works

Hello Pierrke, considering the info you just gave i checked my mail and i had been emailed from spotify like 10 times the 21 and 22nd of December 2024. The email contained info about confirming my account and as you described two links. I did also classify this as spam and didn't click any of the links. After that i have had a problem with Spotify connect on the Sonos.. Could not be a coincidence.

That's quite interesting indeed. Could be someting.

I will post this on  https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Spotify-Connect-has-stopped-working-on-my-Sonos-products-Port/td-p/6580057/page/2 as well and will contact Spotify about our experience, however reading the thread, they donot have a solution yet without loosing a lot of data/history of your spotify account (creating a new one and migrating some of the history data but not all).

Today at around 9:00 AM suddenly could play through Spotify connect with my Spotify account.

What i did earlier this morning, in Spotify, account, Security/Privacy, Apps: delete spotify. Previously, i did the same, but Spotify was still visible and connected in the Sonos App under connected services.

But now spotify has disappeared in the connected services and problem is solved and Spotify on my account can play through Spotify connect.

Hey Pierrrke, that´s great news! 

I couldn´t quite follow what you did. Seems you mention Spotify and spotify, nothing about Sonos. 
Would you mind doing a 1,2,3 step guide? Thanks in advance :)

Sorry for the confusion. Was a typo.

1. was earlier not able to remove the spotify connection in the Sonos App on iPhone as well as iPAD. Got an error when removing the spotify connection and the spotify connection wasn’t removed and stil visible in the Sonos App
2. Logged in to the Spotify website with a browser. Then go to account overview, Security/Privacy, Apps: delete SONOS access. Previously, the last couple of days, i did the same, but Spotify was still visible and connected in the Sonos App under connected services. Now Spotify has disapeared in the Sonos App under connected services

That did the job for me, or Sonos or Spotify did something also in the background.

Sufficient to repeat above steps?

Big thanks! I have also tried those steps before but will do it again since it worked for you. 

Otherwise i will factory reset the whole Sonos setup. Which is a pain tbh 🙃