Contributor I

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Connecting wireless hard drive

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I have upgraded from original Sonos to new generation Sonos 2. My old system connected to a wi-fi connected hard drive (Western Digital MyBookLive). I am trying to add it to the new system, but am having trouble. I have the IP address for the hard drive, but the app requires me to enter a file path. But I cannot figure out what the file path is. When I enter the description of it as it appears in the settings for the Sonos 1 (which still plays from the hard drive), it says that file doesn’t exist. Spoke for hours to Sonos tech support, but couldn’t figure it out. Tried file explorer in Windows, but can’t see it. At a loss.

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Corry PAnswer

Sonos Staff

Hi @ctfeher

Thanks for that. Unfortunately, I’m suddenly unable to access diagnostics today, but no-one else seems to have the same problem. I’m trying to get it fixed, but you’ll probably be able to get assistance from the technical support team quicker than you can from me - it may take me days (well, IT).

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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ctfeherAuthor

Contributor I

manage settings is grayed out on the 2 app so I can;t do anything. I updated the app, but still doesn;t let me open.

Corry P

Sonos Staff

Hi @ctfeher

The only reason I can think of for that happening is if the app is not up-to-date. Please check for updates on the PC app under Manage.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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ctfeherAuthor

Contributor I

I did a diagnostics submission 111895238

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ctfeherAuthor

Contributor I

I did that before I messaged you. Will try again, close and open.

Corry PAnswer

Sonos Staff

Hi @ctfeher

Thanks for that. Unfortunately, I’m suddenly unable to access diagnostics today, but no-one else seems to have the same problem. I’m trying to get it fixed, but you’ll probably be able to get assistance from the technical support team quicker than you can from me - it may take me days (well, IT).

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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ctfeherAuthor

Contributor I

OK, have now done that, got access, and added the file ppath as shown in the 1 App. Still nothing from the hard drive showing in the app. I tried update music library, no difference

Corry P

Sonos Staff

Hi @ctfeher

I refer you to my earlier post:

Hi @ctfeher

Thanks for that. Unfortunately, I’m suddenly unable to access diagnostics today, but no-one else seems to have the same problem. I’m trying to get it fixed, but you’ll probably be able to get assistance from the technical support team quicker than you can from me - it may take me days (well, IT).

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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ctfeherAuthor

Contributor I

I had tried technical support first on the connection issue. Where I am now is that it seems like I got the file path input and the app says that it is connected. But nothing from the hard drive appears when I search for anything to play. Which is where I had arrived with them.

Corry P

Sonos Staff

Hi @ctfeher

I was finally able to get access to the diagnostics. They show repeated attempts by the Arc to connect to the share at “//MYBOOKLIVE/Public/SharedMusic” after resolving the IP of the NAS to be 192.168.1.91 but each time, it reports error 111.

My documentation on Error 111 says the following:

Connection Refused - Message : 'Computer refused the connection' Check for another computer on the network with the same name. If no computer with the same name then reboot the router.
If that does not work check and reboot any access points or other routers.

The proper service is not functioning correctly on the computer. (exceedingly rare) the firewall responds that this service is not permitted on this device. The firewall is not filtering share requests

Host is Down - The proper service (SMB v1) is not available on the computer. Enable SMB v1 (Server) from the 'Turn Windows Features On or Off' section of the Control Panel. An Uninstall and Reinstall of the File and Printer Sharing service may also be necessary.
If you see this on a PC from IBM or Lenovo check for Access Connections.

As you can see, there are a few possible fixes. Basically, the device at 192.168.1.91 is refusing to talk to the Arc.

Have you tried disabling SMBv1 on the NAS? It would cut off access for your S1 system, but it’s worth trying just to see if that is indeed the issue.

I still recommend you get in touch with our technical support team again - not every agent is equal, so it possible one will have success where another did not.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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ctfeherAuthor

Contributor I

how do I disable the SMB on the NAS? Is the theory that Sonos version 1 and version 2 don’t use the same thing? I can’t access my music with both systems?

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