Connecting wireless hard drive

Hi @ctfeher 

The server name in the path has a much better chance of being resolved into the correct IP address if the dual DHCP issue is resolved. So this should fix it, yes.

It will not address any issues caused by the Netgear booster - if there are any. Dual DHCP can produce a such multitude of symptoms that it’s impossible for me to say at this point if the booster is an issue. So many models are, however, that we don’t support their use at all, but that’s not to say you’ll have issues. Wiring a single Sonos device to ethernet will prevent any others that are within range of the resulting mesh from connecting to the booster.

I am still having several issues.  Rooms are dropping and my Arc, which is connected to the TV by HDMI, is constantly dropping.

But you say that if I could hard wire my ARC in the Den, for example, that would solve the problem for the devices in the living room?

Hi @ctfeher 

Is that TV audio or a music service playing on the Arc that’s cutting out, or is the room dropping from the app? If it’s the TV audio, please unplug the TV from power for at least 2 minutes. Check the HDMI cable is properly seated too.

It’s hard to say for sure, but yes - it’s entirely likely. It would also help the Arc “dropping” issue if that’s related to the room dropping from the app, or if it’s music service audio dropping out.

OK, so I managed to get a hardwire into my Arc last night and everything seemed to work for an hour.  (The switching on the Arc was while watching TV, and sound was switching between Arc and TV speakers)

That is very good, but now I’m back to original problem, getting Sonos 2 to play from wireless hard drive.  Any ideas on next steps?  How can I get the right file path in there and see if that’s the problem or if it has to do with SMB issue?

Hi @ctfeher 

The TV switching between the Arc and it’s own speakers is likely one of two things:

1. The HDMI cable isn’t getting a good, solid connection. Are you using the supplied cable? If not, I recommend it. You could also try reversing the cable - put the TV end into the Arc and vice versa - as sometimes a better connection between the electrical contacts is made.
2. What’s more likely, however, is a CEC conflict. CEC is a network that the TV sets up between HDMI devices. It’s not the strictest industry standard, unfortunately, and conflicts are not unheard-of. I recommend you disconnect all other HDMI devices, test, then reconnect the devices, one device at a time and testing each addition, until you find the device causing the conflict. If it has settings, disable CEC functions on it - they generally relate to power, volume and switching inputs. If it has no settings, you can get cheap “CEC-less HDMI adaptors” (I’ve quoted the search term you can use to find them) to put on one end of the HDMI cable connecting the problem device.

You should now be able to connect to the SMB share on S2 using the same path that the S1 system uses - assuming S1 still connects after the network changes? It should. I’ll presume you’ve tried this and still aren’t able to connect - please submit a support diagnostic after an attempt to add the share and reply here with the number given. Thanks.

The path shown on Sonos 1 is

Doesn’t look right

When I entered this, the app said “The computer MYBOOKLIVE refused to let the Sonos connect to it.”

That a new message.  Before it was connecting but not loading the music.

And now the address I used to use to access the hard drive doesn't work anymore.

Hi @ctfeher 

You did reboot all the devices on the network after making the DHCP changes, I hope?

I recommend always using the PC app to adjust Music Library shares - it’s so much easier. Please open the Sonos app on your PC, click ‘Manage’, then ‘Music Library Settings’ and remove the existing shares there. Then click ‘Browse’ and find the NAS’s music folder by browsing the PC’s network folder. Repeat this on S1 if needed. There are of course separate PC apps for S1 and S2 - you can get them both here. 

If you don’t see the NAS share in Windows either, try rebooting the NAS again and checking it’s connection and configuration. If you are unable to even access the configuration page, where does the NAS’s ethernet cable attach?

If things still aren’t working, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it now reports about the process, but also to remotely connect to your PC and assist you directly - I think it will save you a lot of time and effort, and your network is now healthier so they should be in a better position to assist than they were before. I am somewhat limited in my ability to help simply because I have no option to connect and check everything for you.

I hope this helps.