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ctfeher
Contributor I
December 1, 2022
Answered

Connecting wireless hard drive

I have upgraded from original Sonos to new generation Sonos 2.  My old system connected to a wi-fi connected hard drive (Western Digital MyBookLive). I am trying to add it to the new system, but am having trouble.  I have the IP address for the hard drive, but the app requires me to enter a file path.  But I cannot figure out what the file path is.  When I enter the description of it as it appears in the settings for the Sonos 1 (which still plays from the hard drive), it says that file doesn’t exist.   Spoke for hours to Sonos tech support, but couldn’t figure it out.  Tried file explorer in Windows, but can’t see it.   At a loss.

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Corry P
Corry PAnswer
Sonos Staff
December 9, 2022

Hi @ctfeher 

Thanks for that. Unfortunately, I’m suddenly unable to access diagnostics today, but no-one else seems to have the same problem. I’m trying to get it fixed, but you’ll probably be able to get assistance from the technical support team quicker than you can from me - it may take me days (well, IT).

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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Corry P
Corry P
Sonos Staff
December 14, 2022

Hi @ctfeher 

I’m afraid I don’t know the answer to that - I can only recommend going to Western Digital’s support pages at https://www.westerndigital.com/support

S1 uses SMBv1 and S2 uses SMBv2/3, so they definitely don’t use the same thing. However, the server should be able to respond correctly to the client device’s needs and utilise a suitable version of SMB for each client. If S2 is being proffered a SMBv1 connection, that may cause issues - I personally had issues connecting to my SMBv1-only server when SMBv2/3 support was added to Sonos.

I think it worth testing as it will narrow the possibilities of what it is that’s going wrong considerably.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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