Contributor I

Answered

Upgrade & Festive Offer

13 replies
344 views

Hi All,

I have a several speaker ranging from Play 1to Play 5 beams sub etc

Like most people who been using Sonos for 10 years we can up grade.

My question is the festive offer off £100 for a Move doesn't qualify me the further 15% off.In fact it take the 15% off and not show the £100 off. So is it one or the other?

Upgrade program

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AirgetlamAnswer

If you check the terms and conditions on the upgrade program, I think you’ll find it is against the normal price of the device, not any sales price, so yes, it’s one or the other.

Bruce

AirgetlamAnswer

If you check the terms and conditions on the upgrade program, I think you’ll find it is against the normal price of the device, not any sales price, so yes, it’s one or the other.

Bruce

B

Batesy BoyAuthor

Contributor I

Thanks Bruce.

Short and sweet!!

Airgetlam

For others who have the same question, here is the direct quote from the terms and conditions, I’ve added the bold font:

Customers that redeem.... models will receive a Discount Credit equal to 30% off any one (1) regular priced product on sonos.com, with some product restrictions indicated below. Customers that redeem a PLAY:1, PLAY:3, PLAY:5 GEN2, PLAYBAR, PLAYBASE product, or certain CONNECT or CONNECT:AMP models will receive a Discount Credit equal to 15% off any one (1) regular priced product on sonos.com, with some product restrictions indicated below.

Bruce

E

El Director

Contributor I

If you check the terms and conditions on the upgrade program, I think you’ll find it is against the normal price of the device, not any sales price, so yes, it’s one or the other.

Boo :thumbsdown_tone2: :rolling_eyes:

C

creeptonik

Contributor I

Is there not a way to use the £100 festive offer and keep the 30% discount for another time? It seems I can’t choose which discount I want to apply and the upgrade one supersedes the £100 offer. I would like to benefit from the £100 discount this weekend and buy next year a Play 5 through the upgrade program...

Airgetlam

Huh. I’d think so, but it sounds like it’s not working for you on the website. I would call the sales folks, and see if they can ‘force’ it through for you. Or maybe figure out away that you can do it on the web.

Bruce

Smilja

@creeptonik, There is a way. Don’t log into your Sonos account, put in name and shipping address and other required data manually. If you are prompted to create an account, ignore/override it.

Edit: Put in the email address you’ve created your Sonos account with; the order will be associated with your existing Sonos account.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

C

creeptonik

Contributor I

Thanks Smilja, I created a new account with another email address in the meantime before you responded . I’ll try to ask the sales team if they can associate the sales with the other account.

Edit: I was able to cancel the order within 1 hour and do as suggested, it worked :)

R

Ratclma

Lyricist I

I am angry about this. I just upgraded my Play:5 to a Move last week. If I had known about this deal, I would’ve kept the Play:5 and upgraded it later for another speaker. thought the upgrade was a good deal, but obviously not so good now.

U

User573051

Avid Contributor I

It is a little silly: it means the upgrade discount is not a good deal after all.

Disapointing.

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