Upgrade & Festive Offer

13 replies
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Hi All,

I have a several speaker ranging from Play 1to Play 5 beams sub etc

Like most people who been using Sonos for 10 years we can up grade.

My question is the festive offer off £100 for a Move doesn't qualify me the further 15% off.In fact it take the 15% off and not show the £100 off. So is it one or the other?

Upgrade program

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AirgetlamAnswer

If you check the terms and conditions on the upgrade program, I think you’ll find it is against the normal price of the device, not any sales price, so yes, it’s one or the other.

Bruce

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J

jacob_7

Prodigy I

It is a little silly: it means the upgrade discount is not a good deal after all.

Disapointing.

A lot of companies don't allow you to use multiple discounts in one transaction so it's not unusual. Also, trade-up discount is indefinite so you don't limit yourself to a few days each year when a product may (or may not be) discounted. And the upgrade discount is still generally greater that any deal I've seen in their black Friday sale so it's still a good deal as far as I can see.

B

Batesy BoyAuthor

Contributor I

I’ve gone through the process.

I did the upgrade (only 15%) then realised I was better off getting the offer £100 off.

You are able to delete the upgrade and then put it on later.

Happy:)

D

Disillusioned

Lyricist I

Frankly the upgrade officer is a bit of a joke then, don’t you think? If you can get a better offer when you don’t own a brick! Shame on you automatically offering “valued” customers the worst of the two offers when logged in. Poor customer focus Sonos

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