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Audoddity
Contributor I
May 10, 2022

Sonos beam gen 2 ordered in March has not been shipped yet [Canada]

  • May 10, 2022
  • 15 replies
  • 300 views

Hi All,

After reading all the glowing reviews I ordered the beam gen 2 from Canadian store on march 25th and it's going to be two months now and the order has not been shipped yet .

 

Customer care is utterly clueless about eta sometimes they lie and no one seems to care about the order.

 

Could someone please help me on escalating this ?

 

Talking to customer care feels like shouting into the void.

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    15 replies

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    obmas
    Lyricist III
    June 25, 2022

    They finally shipped my Beam2 after three months. THREE MONTHS!

     

    I didn't get any 10% discount even after contacting them a few times. Sonos needs to get their ** together.

     

    *Moderator Note: Modified in accordance with the Community Code of Conduct.*

    buzz
    buzz
    Grand Maestro
    June 25, 2022

    There are supply issues all along the parts chain. In January of this year I ordered a pair of replacement fans needed to repair a (non SONOS) piece of equipment. They arrived (from China) two weeks ago. In the interim it was not possible to trace the units.

    With intermittent pandemic related quarantines, there may not be any personnel available to trace shipments or reply to inquiries. In many cases a product could have been released to a shipper and the shipment becomes stuck somewhere (for days or weeks) waiting to be loaded or unloaded. For a manufacturer this sort of issue could impact each part required for the production of a unit. Finally, after all of the parts have arrived and the unit can be assembled, it must then enter the unpredictable shipping channel.

    An honest answer to the consumer (when possible, due to personnel shortages) might be “we don’t know when we will be able to ship your unit”, but I doubt if multiple replies of this sort would be acceptable. Personally, I’ve had overnight shipments go into limbo and the shipping company could not locate the product -- for days. During this interval the shipper could only assure me that the product was picked-up by the shipping company at xx:.xxpm on xx/xx/xx.

     

      SarahN
      SarahN
      Local Superstar
      June 25, 2022

      It is a shame it’s not like here in the UK. Even though our Sonos stuff comes from Europe, it gets here when they state. Next day if ordered before 2pm and the day after (apart from weekends), if ordered after 2. 

      Cannot fault them to be honest. 

      Can you have too many Sonos speakers? 🤔 😆
      avalily
      Lyricist I
      October 29, 2022

      I also facing the same issue.

      Airgetlam
      Airgetlam
      October 29, 2022

      Curious as to what Sonos sales said when you called them. Unfortunately, they’re not in this community board. 

      Bruce
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