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Audoddity
Contributor I
May 10, 2022

Sonos beam gen 2 ordered in March has not been shipped yet [Canada]

  • May 10, 2022
  • 15 replies
  • 300 views

Hi All,

After reading all the glowing reviews I ordered the beam gen 2 from Canadian store on march 25th and it's going to be two months now and the order has not been shipped yet .

 

Customer care is utterly clueless about eta sometimes they lie and no one seems to care about the order.

 

Could someone please help me on escalating this ?

 

Talking to customer care feels like shouting into the void.

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    15 replies

    obmas
    Lyricist III
    May 30, 2022

    You’re not alone. I ordered March 17 and have yet to get any kind of update on them. I have a pair of ONE SLs from that same order that arrived March 29 and they have been pretty much USELESS ever since without the Beam2.

    I have a feeling that they are purposely putting off any orders that had discount codes applied, and hoping you cancel the order.

      Ken_Griffiths
      Ken_Griffiths
      May 30, 2022

      Perhaps contact Sonos Sales if the proposed delivery date has been and gone. See this link:

      https://support.sonos.com/s/global-sales-help

        Solomon4275
        Listener
        May 31, 2022

        Hi, have you received your item. As I also order Sonos beam gen 2 from the united state store in the march month. But still now I have received my order. What you did for your order items when you were not receiving it. So I could also do that for receiving it.

        obmas
        Lyricist III
        June 1, 2022

        Perhaps contact Sonos Sales if the proposed delivery date has been and gone. See this link:

        https://support.sonos.com/s/global-sales-help

        Ive contacted them multiple times. They are utterly useless.

         

        They just give you some ***** pre-written statement about how they will "personally put the order under their wing and see the order through". 

         

        I've gotten that twice. And still nothing.

         

        *Moderator Note: Modified in accordance with the Community Code of Conduct.*

        CHItoNYtoLA
        Contributor I
        June 1, 2022

        Contacting the sales team does not help.  I’ve been told at least 4 times over the last month that my order is at the warehouse and they will look into it...crickets

        Ken_Griffiths
        Ken_Griffiths
        June 1, 2022

        I don’t envisage anyone here in the user-community forum being able to assist with such sales/delivery issues, so it likely has to be direct contact with Sonos Staff in such isolated individual cases of a sale/purchase not going to plan.

        It clearly is not the norm, based on the scale/level of Sonos worldwide Sales and the scant complaints seen online, so I can only suggest to just keep pressing their Sales Team to get your purchase(s) fulfilled at the earliest opportunity.

          AudoddityAuthor
          Contributor I
          June 2, 2022

          I don’t envisage anyone here in the user-community forum being able to assist with such sales/delivery issues, so it likely has to be direct contact with Sonos Staff in such isolated individual cases of a sale/purchase not going to plan.

          It clearly is not the norm, based on the scale/level of Sonos worldwide Sales and the scant complaints seen online, so I can only suggest to just keep pressing their Sales Team to get your purchase(s) fulfilled at the earliest opportunity.

          Makes sense , few orders are the exception,  i posted here to see if others are having similar issues as well, and clearly there are few also i wanted to get attention and warn other people placing the order.

          AudoddityAuthor
          Contributor I
          June 2, 2022

          Contacting the sales team does not help.  I’ve been told at least 4 times over the last month that my order is at the warehouse and they will look into it...crickets

          They are useless and the worst part is they lie to you to get you off their backs. Uselss as a rock

          AudoddityAuthor
          Contributor I
          June 2, 2022

          Perhaps contact Sonos Sales if the proposed delivery date has been and gone. See this link:

          https://support.sonos.com/s/global-sales-help

          Ive contacted them multiple times. They are utterly useless.

           

          They just give you some ***** pre-written statement about how they will "personally put the order under their wing and see the order through". 

           

          I've gotten that twice. And still nothing.

           

          *Moderator Note: Modified in accordance with the Community Code of Conduct.*

          Man i feel you , they are truly the worst of the worst

          AudoddityAuthor
          Contributor I
          June 2, 2022

          You’re not alone. I ordered March 17 and have yet to get any kind of update on them. I have a pair of ONE SLs from that same order that arrived March 29 and they have been pretty much USELESS ever since without the Beam2.

          I have a feeling that they are purposely putting off any orders that had discount codes applied, and hoping you cancel the order.

          I think so too, they gave me a 10% discount on top of existing 15% , hence i am pestering them

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