Ordered Arc at mid of January still waiting for it to charge/ship, Arc Shipping Delay

if you dont have any discount with them just cancel your order and buy from costco.ca. Last I checked costco still had stock. Im tied to Sonos as well due to the initial discount offered on the products.

Looks like call center seems to be offshore somewhere in APAC and dont have any visibility than reading whats in online already :) 

Anyone has good news ?? 

nope. The lack of communication between developers, customer service reps and logistics is astonishing with this company. No one has any clue on inventory levels.

Today I had the pleasure of speaking with Yuri. Same cookie cutter response with no next steps on how they plan to resolve this backlog.

She kind of keep saying they are repurposing USA inventory etc etc , I did ask to give a call back from supervisor 

I asked for the same callback from supv. Was told it would take 2-3 business days. All this repurposing stuff * is them making stuff up. Those who do not have any visibility into fulfillment would  definitely not have any leg in repurposing of inventory decision making.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Is there away ,we can get in touch with support on east coast ??, I don’t know French else I would have tired with that to test my luck to speak with NA support 

ceo email patrick.spence@sonos.com from support page , 

Hi Did you get any update ??