Ordered Arc at mid of January still waiting for it to charge/ship, Arc Shipping Delay

Lyricist III

I’ve sent a DM on Twitter and they’re investigating. I even sent a link to this thread. I just want some honesty and transparency.

Lyricist III

I’ve sent a DM on Twitter and they’re investigating. I even sent a link to this thread. I just want some honesty and transparency.

Are you from Canada ? Any response

from twitter

Lyricist III

I’ve sent a DM on Twitter and they’re investigating. I even sent a link to this thread. I just want some honesty and transparency.

Are you from Canada ? Any response

from twitter

Yes, in Canada. Twitter team said they are investigating. I called into Sonos and the agent said that the Canadian warehouse is empty and the shipment is delayed. They do not know when the new shipment will come. There was a shipment in February to the big box stores in Canada but not to the warehouse. They have no idea when it’s coming to the Canada warehouse...sounds like the sales call centre has no answers and are trying to get answers from the warehouse team.

She said that the backorders in Canada from February (ship dates March 4 and later) are the folks waiting.

Lyricist III

I’ve sent a DM on Twitter and they’re investigating. I even sent a link to this thread. I just want some honesty and transparency.

Are you from Canada ? Any response

from twitter

Yes, in Canada. Twitter team said they are investigating. I called into Sonos and the agent said that the Canadian warehouse is empty and the shipment is delayed. They do not know when the new shipment will come. There was a shipment in February to the big box stores in Canada but not to the warehouse. They have no idea when it’s coming to the Canada warehouse...sounds like the sales call centre has no answers and are trying to get answers from the warehouse team.

Thank you ! , I’m tired of calling them and listening to same response.

K

kg_TO416

Lyricist III

I’ve sent a DM on Twitter and they’re investigating. I even sent a link to this thread. I just want some honesty and transparency.

Are you from Canada ? Any response

from twitter

Yes, in Canada. Twitter team said they are investigating. I called into Sonos and the agent said that the Canadian warehouse is empty and the shipment is delayed. They do not know when the new shipment will come. There was a shipment in February to the big box stores in Canada but not to the warehouse. They have no idea when it’s coming to the Canada warehouse...sounds like the sales call centre has no answers and are trying to get answers from the warehouse team.

She said that the backorders in Canada from February (ship dates March 4 and later) are the folks waiting.

My order was placed on Jan 16th to be shipped on Feb 4th and I am still waiting. The customer service team is in Philippines (I think) and have no view into inventory levels. They told me they will get in touch with Canada warehouse and let me know on ship date but have heard nothing so far.

Lyricist III

I’ve sent a DM on Twitter and they’re investigating. I even sent a link to this thread. I just want some honesty and transparency.

Are you from Canada ? Any response

from twitter

Yes, in Canada. Twitter team said they are investigating. I called into Sonos and the agent said that the Canadian warehouse is empty and the shipment is delayed. They do not know when the new shipment will come. There was a shipment in February to the big box stores in Canada but not to the warehouse. They have no idea when it’s coming to the Canada warehouse...sounds like the sales call centre has no answers and are trying to get answers from the warehouse team.

She said that the backorders in Canada from February (ship dates March 4 and later) are the folks waiting.

My order was placed on Jan 16th to be shipped on Feb 4th and I am still waiting. The customer service team is in Philippines (I think) and have no view into inventory levels. They told me they will get in touch with Canada warehouse and let me know on ship date but have heard nothing so far.

Did you call today ?

Lyricist III

I think the call centre is just messaging internally and escalating that Customer X called about their order etc. They don’t have much visibility, only the high level explanation that the warehouse in Canada is waiting on a large shipment to distribute to customers with backorders.

I am still waiting on a response from the Twitter team. I sent them a link to this thread though so hopefully they don’t give me boilerplate responses

Lyricist III

I think the call centre is just messaging internally and escalating that Customer X called about their order etc. They don’t have much visibility, only the high level explanation that the warehouse in Canada is waiting on a large shipment to distribute to customers with backorders.

I am still waiting on a response from the Twitter team. I sent them a link to this thread though so hopefully they don’t give me boilerplate responses

I did call to reached my call to same customers service person - Yury , before even I did provide the order number it was again the same response back to me . I don’t have any further details

Lyricist III

I got 15% off the order with a promo code and a little cash on Rakuten originally and then offered 10% off due to the delays ...for this I shall (impatiently) wait