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Dolby Tony
Dolby Tony
Contributor I
February 3, 2022

Ordered Arc at mid of January still waiting for it to charge/ship, Arc Shipping Delay

  • February 3, 2022
  • 101 replies
  • 4152 views

It is 2022 right now, anyone else order a arc around the second week of January and have had their order shipped? I got a estimated ship date of 1/21 back when I ordered it, but all it says is order is placed and it’s backordered. Today is 2/3 already. It shows Backorder — Estimated to ship March 25,2022 on website for black color arc!  Will I get my order soon tho? Thanks!

I also ordered the white color sub and the estimated ship date is 2/4. I don’t think they will ship it on that day.

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    101 replies

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    mallucharan
    Lyricist III
    March 18, 2022

    I have received varied responses from shipments getting lost at the Canadian border to them requesting their management to allocate some Canadian orders from their Santa Barbara warehouse but nothing conclusive on when I should expect to receive my order. Its been 8 weeks today since I ordered. 

    What did you order ? 

    kg_TO416
    Lyricist III
    March 18, 2022

    I have received varied responses from shipments getting lost at the Canadian border to them requesting their management to allocate some Canadian orders from their Santa Barbara warehouse but nothing conclusive on when I should expect to receive my order. Its been 8 weeks today since I ordered. 

    What did you order ? 

    Arc +sub in white

    mallucharan
    Lyricist III
    March 18, 2022

    I have received varied responses from shipments getting lost at the Canadian border to them requesting their management to allocate some Canadian orders from their Santa Barbara warehouse but nothing conclusive on when I should expect to receive my order. Its been 8 weeks today since I ordered. 

    What did you order ? 

    Arc +sub in white


    I did place surround set in black , hope it’s worth wait , if not I won’t even thing twice to move to Bose 900 

    mallucharan
    Lyricist III
    March 18, 2022

    Today after frustrating conversation customer support informed that for USA any pending ordered dated to be shipped by 3/25 are already shipped since they received a new inventory couple of days back ,however for canada support kind of said they don’t have date yet and can’t repurpose the inventory of USA to canada due to Serial number to sonos app mapping issue( S2Canada app with USA serial number device) 

     

    Not sure how much is true , for canada 🇨🇦🇨🇦 It’s a waiting game continues 

      SpicyParsnip
      Lyricist III
      March 19, 2022

      I’m in Canada and ordered Arc and Sub on 2/12 with delivery March 4. It still hasn’t shipped and I emailed support for the third time and said it’s unacceptable to not get any indication when if I order online today it ships Match 24th. They gave me 10% off as an apology but no explanation. 
       

      Sounds like they’re having importing issues but something doesn’t add up. I get COVID delays and chip shortages but stores in Canada have them in stock and they have experience shipping cross border. 

      kg_TO416
      Lyricist III
      March 20, 2022

      I’m in Canada and ordered Arc and Sub on 2/12 with delivery March 4. It still hasn’t shipped and I emailed support for the third time and said it’s unacceptable to not get any indication when if I order online today it ships Match 24th. They gave me 10% off as an apology but no explanation. 
       

      Sounds like they’re having importing issues but something doesn’t add up. I get COVID delays and chip shortages but stores in Canada have them in stock and they have experience shipping cross border. 

      Their supply chain is completely messed up. I feel the call center is not owned by Sonos but contracted to a 3rd party who have absolutely no control or visibility on inventory for Canadian customers. It makes no sense that they are still accepting orders with imaginary ship dates only to keep postponing them on a whim. I get that logistics are messed up for most tech hardware providers but I have never dealt with this level of incompetence. What boggles my mind is that I can literally walk into local costco or best buy and pick these items up. Why Sonos cant service their Canadian customers or at least provide some sort of explanation on their website is simply terrible.

      mallucharan
      Lyricist III
      March 20, 2022

      They are biasing Canadian customers compared counter part 🇺🇸. 
       

      I think we should use twitter to project the issue 

        kg_TO416
        Lyricist III
        March 21, 2022

        Called them again and absolute nada. They keep blaming it on worldwide cargo delays when we know US customers have all had their orders fulfilled.

        mallucharan
        Lyricist III
        March 21, 2022

        Called them again and absolute nada. They keep blaming it on worldwide cargo delays when we know US customers have all had their orders fulfilled.

        I used your example in customer service , they are surprised that the device haven’t shipped yet , I believe yours is eta by 2/12 th right .customer service even kind of asked  order number 😃😃. Anyway they are proposing that they can’t do much and pushing to cancel order 

        kg_TO416
        Lyricist III
        March 21, 2022

        Called them again and absolute nada. They keep blaming it on worldwide cargo delays when we know US customers have all had their orders fulfilled.

        I used your example in customer service , they are surprised that the device haven’t shipped yet , I believe yours is eta by 2/12 th right .customer service even kind of asked  order number 😃😃. Anyway they are proposing that they can’t do much and pushing to cancel order 

        My initial estimate was 2/4. There is no point in calling them anymore as they simply do not know. Its just a waiting game now or if you really want it order from costco who still have it in stock.

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