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Dolby Tony
Dolby Tony
Contributor I
February 3, 2022

Ordered Arc at mid of January still waiting for it to charge/ship, Arc Shipping Delay

  • February 3, 2022
  • 101 replies
  • 4152 views

It is 2022 right now, anyone else order a arc around the second week of January and have had their order shipped? I got a estimated ship date of 1/21 back when I ordered it, but all it says is order is placed and it’s backordered. Today is 2/3 already. It shows Backorder — Estimated to ship March 25,2022 on website for black color arc!  Will I get my order soon tho? Thanks!

I also ordered the white color sub and the estimated ship date is 2/4. I don’t think they will ship it on that day.

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    101 replies

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    mryyc
    Lyricist II
    March 15, 2022

    Anyone received an update ??

    March 4 Ship Date (Canada), No update, support were unable to give any update as well.

    mallucharan
    Lyricist III
    March 15, 2022

    Mine as well ,  it’s surround set with Arc and expected shipping was March 4th , I even lost credit card used when purchased .. Lucky me 

    Branchman
    Branchman
    Lyricist II
    March 15, 2022

    It is 2022 right now, anyone else order a arc around the second week of January and have had their order shipped? I got a estimated ship date of 1/21 back when I ordered it, but all it says is order is placed and it’s backordered. Today is 2/3 already. It shows Backorder — Estimated to ship March 25,2022 on website for black color arc!  Will I get my order soon tho? Thanks!

    I also ordered the white color sub and the estimated ship date is 2/4. I don’t think they will ship it on that day.

    I ordered mine on January 27 with expected ship date of February 25. Still on backorder and no charge on my credit card. Frustrating but what can you do? They had no new info to provide when I inquired. Not sure I would have ordered this if I knew it would have taken this long, probably would have went with the Bose 900 system but who knows if they have the same shipping delays?

     

    mallucharan
    Lyricist III
    March 15, 2022

    It is 2022 right now, anyone else order a arc around the second week of January and have had their order shipped? I got a estimated ship date of 1/21 back when I ordered it, but all it says is order is placed and it’s backordered. Today is 2/3 already. It shows Backorder — Estimated to ship March 25,2022 on website for black color arc!  Will I get my order soon tho? Thanks!

    I also ordered the white color sub and the estimated ship date is 2/4. I don’t think they will ship it on that day.

    I ordered mine on January 27 with expected ship date of February 25. Still on backorder and no charge on my credit card. Frustrating but what can you do? They had no new info to provide when I inquired. Not sure I would have ordered this if I knew it would have taken this long, probably would have went with the Bose 900 system but who knows if they have the same shipping delays?

     

    Sorry to heard that , What did you order, Just Arc ? I heard that they are shipped the order who placed in last week of January 

    kg_TO416
    Lyricist III
    March 16, 2022

    In Canada and ordered Arc + sub (white) on Jan 16th with expected ship date of Feb 4th. Still backordered with no ETA. 

    mallucharan
    Lyricist III
    March 16, 2022

    In Canada and ordered Arc + sub (white) on Jan 16th with expected ship date of Feb 4th. Still backordered with no ETA. 

    Ordered the white Immersive Set w/ Arc on 1/28 with an estimated ship date of 2/25.

    My credit card was charged today, 3/10. Sonos is getting through the backlog, hang in there!

    I’m based in the US.

    mallucharan
    Lyricist III
    March 17, 2022

    Any one called support for update ? 

    mryyc
    Lyricist II
    March 17, 2022

    Any one called support for update ? 

    Canned response only, they have committed to emailing me every week and telling me the order status, they have done that - but have really provided no helpful information that isn’t already available in the order status through My Account.

    kg_TO416
    Lyricist III
    March 17, 2022

    I have received varied responses from shipments getting lost at the Canadian border to them requesting their management to allocate some Canadian orders from their Santa Barbara warehouse but nothing conclusive on when I should expect to receive my order. Its been 8 weeks today since I ordered. 

      mallucharan
      Lyricist III
      March 17, 2022

      Any one called support for update ? 

      Canned response only, they have committed to emailing me every week and telling me the order status, they have done that - but have really provided no helpful information that isn’t already available in the order status through My Account.

       

      I did called and it was brutal canned response, “ I dont have any additional response what being used in your account , I don’t have timeline , happy to  cancel the order if you wanted to “ 

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