Arc Backorder Progress

Thank you @ChrisHouseStark  yes that probably is part of the issue but I fear you are being very optimistic to receive yours by then when I ordered mine 30th December 2020 and they have so many backorders to fill.

Chip shortage sea container shortage reduced manufacturing due to covid restrictions, global logistics all play a part but what Sonos is doing by pushing back shipping a week at a time without explanation or email notifications to its customers is unforgivable.

A simple public statement on the website would at the very least give customers something to consider at the point of sale 

Heh @Cuddlr I wonder if UK customers and U.S. customers are experiencing the same wait times.

CEO Patrick Spence didn’t seem too concerned about customer anger regarding shortages and logistics problems. 

Sonos CEO on how the company worked around supply chain challenges (cnbc.com)

Looking back at earlier messages on here I think its pretty global @ChrisHouseStark but id like to hear about any US customers still waiting.

The main point is Sonos setting expectations and then moving the finish line multiple times without explanation or even telling customers they have moved the shipping date.

It is also ridiculous that Sonos own fulfilment center does not even know the day before shipping whether they themselves will receive stock!! 

WOW! OK well he seems happy with it. I'm pretty sure he doesn't see in any great detail the real world experiences of his customers and is shielded by many layers of management telling him what he wants to hear  

Agree with what everyone is saying.

Strange we have to rely on other sonos buyers experience with delivery to know the true story on when we can expect to get our deliveries!

Curiously, Costco had the Sonos Arc SL shipping quickly and delivered February 22. If I experience the same shipping delays and extensions, I  might have to forgo my upgrade offer and get it from Costco.

Its been sold out in all Uk shops (online) for ages.If John Lewis (for example) had them back in I would get straight away from them.Only problem is Sonos would make a mess of cancelling my order no doubt!.

Ordered Arc 14th Jan. The last communication I received was email stating the shipping was delayed until 12th Feb. Nothing heard since. I have telephoned customer services this morning and been informed that due to ship now on 19th Feb….…

Not holding my breath!!!

I get a message acknowledging my escalation to support/sales to chase the order status. 

• They get my name wrong. 
• They ask me to tell the what I’m expecting - despite having provided my order number and spelt out what was expected in the email raising the service request. 

Their processes and service is really laughable. Pandemic or no pandemic. This is customer service 101 - all it needs is a little common sense and the ability to read. We’re not asking for miracle here - just simple communication.