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Contributor I
July 28, 2020

Arc Backorder Progress

If you bought you Arc online from Sonos, when did you order it and when did you finally receive it?  I ordered mid July and the anticipated ship date was July 24.  Now, the anticipated ship date for new orders is mid August.  I am wondering which order dates are currently being delivered.  Thanks

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288 replies

Trending Lyricist I
February 15, 2021

My email to the CEO was passed to escalations who informed me they have contacted the fulfilment centre.

 

I just phoned sales support who said the last delay from the 12th was due to bad weather in Holland and that it should ship in the next couple of days... heres hoping!

 

They also said notifications were sent but landing in junk mails 

Lyricist II
February 15, 2021

My email to the CEO was passed to escalations who informed me they have contacted the fulfilment centre.

 

I just phoned sales support who said the last delay from the 12th was due to bad weather in Holland and that it should ship in the next couple of days... heres hoping!

 

They also said notifications were sent but landing in junk mails 

 

Not sure they are being completely honest!!!

I ordered a Sonos one only a few days ago which has shipped from Holland with no weather related issues!!

Checked my junk emails and certainly nothing received about Arc delay!!

Lyricist III
February 15, 2021

My email to the CEO was passed to escalations who informed me they have contacted the fulfilment centre.

 

I just phoned sales support who said the last delay from the 12th was due to bad weather in Holland and that it should ship in the next couple of days... heres hoping!

 

They also said notifications were sent but landing in junk mails 

 

Not sure they are being completely honest!!!

I ordered a Sonos one only a few days ago which has shipped from Holland with no weather related issues!!

Checked my junk emails and certainly nothing received about Arc delay!!

Definitely BS, nothing in my junk mail either. Ordered a boost which shipped the next day too.

Trending Lyricist I
February 15, 2021

Yup I fear just more BS myself. I checked re junk mail when I got off the phone nothing there either.

Trending Lyricist I
February 15, 2021

This from DPD website about snow delays.

Heavy Snow to EU Destinations

Applies to Air Express, Air Classic, DPD Direct & DPD Classic

Please be advised that mainland Europe is currently experiencing heavy snow. This means delays between 24-48 hours are expected, the main destinations affected are: France, Netherlands, Germany, Belgium and Austria.

We are continuing to monitor the situation and will update as soon as we have further information.

 

Lyricist I
February 15, 2021

Ordered 31/12 and was told ship date 29/1 then changed to 5/2 then again changed to 12/2 despite being told by customer services it will ship on 5/2, 12/2 has now passed and received no further update

Lyricist III
February 15, 2021

It seems 2 of us on here have ordered around the 10th January and have been told its shipping this friday.No change to the status (still temp out of stock) and no movement as far as the bank goes so far.Do I believe them?.Of course not!

Lyricist III
February 15, 2021

Yes, I ordered my Arc on the 10th Jan and have heard nothing, and nothing in the junk mail either - I hope its worth the wait!

Lyricist III
February 15, 2021

I have not heard a single thing off them since I ordered!.I have had to contact them to get any info and until I get the arc I wont believe it.My sub gen 3 and 2 1sls speakers are still doing nothing while I wait for the Arc.Few people on here were told 12th and still nothing-shocking

Trending Lyricist I
February 16, 2021

I cant quite believe it but I just checked my order status and it now says processing!

I will keep you posted once I get more info. Hope you guys are seeing processing too or will do in the next 24hrs.