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worders
Contributor I
July 28, 2020

Arc Backorder Progress

If you bought you Arc online from Sonos, when did you order it and when did you finally receive it?  I ordered mid July and the anticipated ship date was July 24.  Now, the anticipated ship date for new orders is mid August.  I am wondering which order dates are currently being delivered.  Thanks

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288 replies

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Easen
Lyricist II
February 12, 2021

I sent a message to support yesterday asking them to confirm it would ship today and at this time had no reply.

@Easen  all  I can do at this stage is hope mine will also ship on Monday 

Does anyone else have any other news on todays shipping or are we all waiting on a possible Monday shipping?

 Likewise - and not a peep back. Business day has passed now in the UK no communication either way. Assuming it is delayed again. Poor customer service. 

Yeah, it’s not good. I noticed that Sonos’s CEO’s email is there on the contact us page if you want to let him know. I doubt you’ll get it quicker by sending him an email mind 😉, but I think he might be interested in knowing how badly they have handled setting our expectations etc. 

Amman Paul
Lyricist III
February 12, 2021

Hi All

I ordered an Arc,Sub 3 and 2 1sls on January 10.

The Sub 3 and 1 sls came in good time,the Arc the same as everyone else not so.

I got told last wednesday that Uk Arcs would be shipped next Friday (Feb 19th).

Didnt say mine though!

It says temp out of stock on my status page.

To be honest reading the comments I will believe it when I see it!

Im in the UK by the way

 

Sonosjunkie
Sonosjunkie
Prodigy III
February 12, 2021

I sent a message to support yesterday asking them to confirm it would ship today and at this time had no reply.

@Easen  all  I can do at this stage is hope mine will also ship on Monday 

Does anyone else have any other news on todays shipping or are we all waiting on a possible Monday shipping?

 Likewise - and not a peep back. Business day has passed now in the UK no communication either way. Assuming it is delayed again. Poor customer service. 

Yeah, it’s not good. I noticed that Sonos’s CEO’s email is there on the contact us page if you want to let him know. I doubt you’ll get it quicker by sending him an email mind 😉, but I think he might be interested in knowing how badly they have handled setting our expectations etc. 


email sent with link to this thread. Nothing ventured - nothing gained. They can do better and he’s surely the one to sort it - systemically rather than for this point example granted. 

Lounge: 5.1 Arc HT (2x Subs and 2xP5 rears) with LGOLED77CX. Kitchen: 2xOneW, 2xP3w with SubW. Bedroom: 2xP1s. Office/Studio: 2xP5w. Snug 2xP1s. Garage: 2xOneW. Also 3x Moves.
    Bondi699
    Trending Lyricist I
    February 12, 2021

    Well the 12th has come and gone, so much for last weeks promise.  
    called support again and was told Arcs are in stock and some will ship today. However they couldn’t confirm that mine would be one of them. its now Friday evening so It looks like mine isn’t one of them. 
    I ordered mine on the 4th of Jan anyone order earlier that the 4th and still waiting

    strickers
    Lyricist III
    February 12, 2021

    Well the 12th has come and gone, so much for last weeks promise.  
    called support again and was told Arcs are in stock and some will ship today. However they couldn’t confirm that mine would be one of them. its now Friday evening so It looks like mine isn’t one of them. 
    I ordered mine on the 4th of Jan anyone order earlier that the 4th and still waiting

    12th for me, I’m going to ask them to extend the warranty of the sub and ones when the arc arrives, I bought it to be a set!

    Cuddlr
    Trending Lyricist I
    February 12, 2021

    12th for me, I’m going to ask them to extend the warranty of the sub and ones when the arc arrives, I bought it to be a set!

     

    I've had my Sub 3 and one sls coming up to 3 weeks now I asked about the 100 day return promise and was told that is for each product from the date of shipment  So if I'm not happy with those ill have 20 and counting less days to return.

     

    Cuddlr
    Trending Lyricist I
    February 12, 2021


    I ordered mine on the 4th of Jan anyone order earlier that the 4th and still waiting

    Ordered 30th December 

    Sonosjunkie
    Sonosjunkie
    Prodigy III
    February 13, 2021

    So, are they inept, or have a perverse sense of humour emailing customers who’ve already ordered an Arc and awaiting backorder ….. this 🤣. 
     

     

    Lounge: 5.1 Arc HT (2x Subs and 2xP5 rears) with LGOLED77CX. Kitchen: 2xOneW, 2xP3w with SubW. Bedroom: 2xP1s. Office/Studio: 2xP5w. Snug 2xP1s. Garage: 2xOneW. Also 3x Moves.
      Cuddlr
      Trending Lyricist I
      February 13, 2021

      I have just emailed the CEO with a polite request that they make a statement on shipping delays, the lack of customer service and lack of notification of further delays.

      I'm sure I won't get a direct reply however I simply asked for a statement on the delays so that all customers are aware why the delays are so long etc 

        ChrisHouseStark
        Lyricist III
        February 14, 2021

        Apparently the global chip shortage and the delays at the L.A. port (for U.S. order) are causing massive delays.  I ordered the ARC on February 6th. I’m hoping it ships end of February or beginning of March.

         

        https://www.androidheadlines.com/2021/02/the-huawei-ban-may-help-with-the-global-chip-shortage.html

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