Arc Backorder Progress

Also expecting shipping on 12th (tomorrow). No mention of further delay yet. Is this a worldwide thing or just an uk post brexshite issue when stock is transiting the EU? 

My status currently says “back order”, however I did get a tracking link from yodel, which is odd as I’m not expecting anything via yodel. 

Yes - mine is due to ship on the 12th having been delayed from the 29th Feb, but it’s saying ‘temporarily out of stock’. I have found the apparent random changes from out of stock to backorder to be linked to wether it logs into the UK or US website when you type in Sonos to your web browser - the US one always says backorder. (i’m in the UK)

As others have pointed out in this thread - the problem Sonos has is it isn't very good at managing expectations - Apple are masters of this, when you make an order with them it will often quote a ridiculously long lead time and then deliver the next day - underpromise - overdeliver - no doubt a cynical ploy but at least you're happy with the result. I would be happier if Sonos just came clean and gave a realistic delivery time rather than a constant stream of unachievable best case dates. Clearly, delays in the delivery of my expensive Soundbar is something of a first world problem but its a bit irritating all the same .

Well so far no news for shipment which was due a few weeks ago but delayed to today. No shipping confirmation - when my sub was delivered a few weeks ago (also on backorder) i’d received DHL comms by now to confirm. 
 

but fir the Arc - no message to say further delay and no message to say shipped. 
 

At a guess they have more order than stock and are still unpacking the pallet and will likely tell us late in the day if we are in luck or due for further disappointment. 
 

as has been said above - poor customer service and expectation management. 

When my Sub and ones were shipped I noticed pending payment activity on my bank account earlier in the day. Today so far no such activity and like all above no usual notifications about delays so maybe by the end of the day who can say.

The fulfilment Centre must be made aware prior to receiving it whether ots going to reach them in time or not. If not to let customers know.

The yodel was delivery was something else (my free BrewDog larger 😂)

I phoned up the sales team and I’ve been informed that some of the Arc’s orders have shipped today, but mine hasn’t due to the size of backlog and the capacity of the warehouse. I’ve been told my order will now ship on Monday and I should look out for the payment from my account, as they do that before issuing a tracking number apparently. 

Well isn’t that weird, my yodel delivery was my free BrewDog lager and my arc was due to ship today having been delayed twice!

I sent a message to support yesterday asking them to confirm it would ship today and at this time had no reply.

@Easen  all  I can do at this stage is hope mine will also ship on Monday 

Does anyone else have any other news on todays shipping or are we all waiting on a possible Monday shipping?

 Likewise - and not a peep back. Business day has passed now in the UK no communication either way. Assuming it is delayed again. Poor customer service. 

I messaged them too, no reply. Agreed, not managing expectations well.