Arc Backorder Progress

Ordered Arc 4th Jan with shipping date of 29th Jan. on 27th of Jan received an email saying shipping delayed until 5th of Feb. Today received another email saying shipping delayed until 12 of Feb. 
I will contact customer service tomorrow 

Hi @Cuddlr 

I understand your frustration and yes Sonos might be able to provide more accurate information. However, when products are being imported from an overseas manufacturing location the seller is at the mercy of several factors.

1. Production line delays (parts on-hand, parts supplier delays, workforce reduction, alternate days of operation and more)
2. Available containers for sea transport
3. Customs clearance
4. Check-in procedures to sellers warehouse 
5. Logistics to retail and/or direct-to-home shipments 
6. Not to menton that all the above has been impacted by the pandemic

Sonos may lose customers. However, IMO one would be hard pressed to find competitive systems that offer the versatility, expandability, product mix and simplicity of Sonos.

I would assume that the majority of entertainment equipment is manufactured outside the UK. So are you saying LG , Samsung, Bose, B&G all have supply issues and 8 week plus lead times? The pandemic excuse is wearing a little thin, all customer care issues seems to be blamed on the virus, as far as I’m aware electronics are immune.

Whatever. Go ahead and wallow in your own self-pity.

Very similar time frame to my post please let me know if you get any more information from calling them.

@AjTrek1  Fully appreciate your post and agree it cannot be easy negotiating the various steps involved logically.

My main gripe is giving customers insufficient or even worse late notification of these shipping date changes is exceeding bad business practice. 

If you cannot give an accurate time frame surely its better to over estimate or at least provide a estimated window like 8 to 10 weeks. Customers are then less likely to become frustrated.

I’m in the same boat, ordered the 1st Jan, expected date was the 29th, got pushed back to the 5th Feb & now it’s been delayed until 12th. It’s frustrating, but I don’t mind waiting, I mean I know I’m still going to get one and I know I’m ‘close’ to the front the queue.

However I would prefer a honest response from Sonos instead of bumping it back by a week each time. It’s just disappointing to get that “sorry your order has been delayed” email. I think this tactic can be damage to their brand, and perhaps they should rethink how they communicate shipping delays to their new customers. 

On the comment of other manufacturers and delays, I ordered a Sony TV from Richer Sounds during the Black Friday sales (end of Nov), it didn’t arrived until the 23rd Dec. Yeah other companies are having issues. RS were very honest and up front when I ordered, they said they had 13 orders for that tv and were expecting 25 before the end of Dec. 
 

Being honest with the customer creates a better customer relationship. 

I agree totally honesty is all I ask. 

if I was told when I placed the order that delivery is expected March or even later it would not be an issue. I want the Arc and don’t mind waiting, but please be honest about waiting times. It’s the fact that delivery date has been and gone twice now that causes the frustration. 

customer care advise that orders that were originally set to ship on the 29th will now be shipped on the 12th or before. I asked if this was for certain and was told definitely shipped on or before the 12th. We will see!

Lets hope so! 

Has Anyone received confirmation that their back order promised to ship on the 12th will ship on the 12th . My order status now says temporarily out of stock.

Mine read temporarily out of stock earlier and now backorder its seems random and goes between the the two.

I've not received any notification it will not ship tomorrow but  who knows! I wasn't notified on the 29th January it would be delayed but it was to the 5th and then delayed till 12th ill let you know tomorrow if there's anything.