Arc Backorder Progress

Can someone clarify this. I got 3 FedEx tracking numbers but only one shows movement. The other two show they have not arrived at the tracking facility. Is this normal where there is one master tracking number or should I be worried?

I am in the same boat. Have 3 FedEx tracking numbers, but only one shows movement. The other two still say that updates will come when the package actually arrives at the FedEx facility. The ETA for all 3 remains this week, despite only one seemingly making its way. Not sure what to make of all this. 

Let me guess - the tracking numbers for the missing packages have an Arc?

Same, I got a tracking number on Thursday and it hasn’t been received by Fedex yet. I got charged and everything. 

If the tracking number doesn’t update by tomorrow, I’ll be very concerned. My guess is that they printed out a bunch of shipping labels but haven’t actually shipped the packages. 

I have finally had some feedback from my contact with the sales team, no reasons just that the expected availability for the Black Arc is now 29th January 

No other detail, the only saving grace is that they haven’t taken the money upfront.
Not very impressed that it has taken 10 days for the little nugget of information to come through. 

Update: got a notice my second tracking number is on its way to be delivered on December 21st. No news on the third. Have no idea which ones are which. Only hope that arc is 1 or 2, otherwise its like getting a car without the keys. Can’t really do much with a sub by itself. Could use the One SLs but I don’t need them for any other purpose than my home theater. 

Hi @Jeffrey_35 

Try this to determine what is being delivered:

1. Log on to Sonos site and click ORDERS under your profile
2. Click a TRACKING NUMBER
3. Scroll down under STATUS to the shipper (FedEx)
4. Click the TRACKING NUMBER
5. Click SHIPMENT FACTS
6. The results for WEIGHT and/or DIMENSIONS should provide a clue as to what's in the box via deduction

Cheers!

Thanks for that, it was very helpful and was able to figure what’s what. 

Small update for those who’ve ordered through Visions Electronics in Canada. I’ve now received my Arc. Ordered 20200904, delivered 20201215. 
 

Side note, the local store manager mentioned when I picked up that his location still has several orders with unreceived product, and nationally it is in the 100s. Not sure how reliable his information is but if you order in the near future I’d expect a significant delay.

Same here! Now 2/3 of my tracking numbers actually show movement with ETA 12/16 and 12/21. Based on the recommendation to look at the shipping specs my hope is that the arc is on the way. My original “ship by date” was 12/18, I’m thinking the third tracking number will start moving along by then. 

Ordered the Arc and Sub (Black) on Nov 22, with an “expected shipping date from” Dec 11.  CC was finally pre-auth’d on Dec 14 and is still in that status on Dec 16.  Status of order has been Processing since the 14th as well (had previously said Backordered).  Will update if/when tracking is provided.  I ordered direct through Sonos...hoping for a Christmas miracle!  Hindsight being 20/20, I could have just ordered the sub on sale, and bought the Arc at the local BestBuy and had everything within a week or so.  Live and learn...