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worders
Contributor I
July 28, 2020

Arc Backorder Progress

If you bought you Arc online from Sonos, when did you order it and when did you finally receive it?  I ordered mid July and the anticipated ship date was July 24.  Now, the anticipated ship date for new orders is mid August.  I am wondering which order dates are currently being delivered.  Thanks

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mleun481
Lyricist III
December 16, 2020

Ordered the Arc and Sub (Black) on Nov 22, with an “expected shipping date from” Dec 11.  CC was finally pre-auth’d on Dec 14 and is still in that status on Dec 16.  Status of order has been Processing since the 14th as well (had previously said Backordered).  Will update if/when tracking is provided.  I ordered direct through Sonos...hoping for a Christmas miracle!  Hindsight being 20/20, I could have just ordered the sub on sale, and bought the Arc at the local BestBuy and had everything within a week or so.  Live and learn... 

 

I also ordered direct from Sonos on Nov 24 with Dec 11 as expected ship.  After I contacted customer support on Dec 14 afternoon, my card was charged that evening.  I got a tracking yesterday, Dec 15 with expected delivery on Dec 21.  But, that’s just a tracking - there’s no movement of the package yet.  

newtonson123
Lyricist II
December 16, 2020

Ordered 5.1 setup 11/26, backordered with expected ship date 12/18. Order status changed from backorder to processing with cc charged on 12/9. Tracking numbers provided for 3 separate packages 12/10. Movement on the package #1 (presumed arc) noted on 12/10, now out for delivery today (12/16). Remaining 2 tracking numbers stuck in “awaiting arrival at fedex facility” limbo until 12/13 (ETA 12/21) and 12/15 (ETA 12/23).

sdbobie81
Lyricist II
December 16, 2020

Ordered the Arc and Sub (Black) on Nov 22, with an “expected shipping date from” Dec 11.  CC was finally pre-auth’d on Dec 14 and is still in that status on Dec 16.  Status of order has been Processing since the 14th as well (had previously said Backordered).  Will update if/when tracking is provided.  I ordered direct through Sonos...hoping for a Christmas miracle!  Hindsight being 20/20, I could have just ordered the sub on sale, and bought the Arc at the local BestBuy and had everything within a week or so.  Live and learn... 

 

I also ordered direct from Sonos on Nov 24 with Dec 11 as expected ship.  After I contacted customer support on Dec 14 afternoon, my card was charged that evening.  I got a tracking yesterday, Dec 15 with expected delivery on Dec 21.  But, that’s just a tracking - there’s no movement of the package yet.  

Just got shipping information on Dec 16, both items still haven’t arrived at FedEx facility.  Expected delivery Dec 18 so long as they arrive at the facility today.

Andrew_TX
Lyricist II
December 16, 2020

I ordered on November 24 with an estimated ship date of 12/11. As of this morning the Arc is still listed as ‘backordered’. It’s impossible to get someone from Sonos on the phone and no reply to an email request for update.

Jeffrey_35
Jeffrey_35
Headliner III
December 16, 2020

Update: just got notice it shipped on the 9th and will be here in WI on the 15th. 3 days early, well done. Looking forward to enjoying the definitive Xmas movie-Die Hard on it once set up. 

Don’t, count on it, Jeffrey. Sonos packages have a way of disappearing. 

Update #3: So got my 2nd and 3rd tracking numbers and theoretically here 21st/22nd. HOWEVER, my Arc which was supposed to be delivered yesterday, never showed up (said on truck for delivery starting at 5 am, 15 minutes from my house). Called FedEx, they said they stopped delivering at 8. Fine, so it should be here today, right. Magically, the status is that it was on the truck for delivery at the same place since about 6 am. No delivery. Call FedEx, NOTHING, status still the same. Guess what, new update and new delivery date of the 17th.  I seriously wonder if someone 5 finger discounted it either in WI or when it arrived in IL the day before. WT actual F? Never happened with anything before of mine, much less Sonos. I would’ve picked it up at the FedEx location. Now what!!

“The true sign of intelligence is not knowledge but imagination.”
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Lyricist I
December 17, 2020

Ordered Arc Nov 22nd with expected shipping date Dec 11.  Showed Backordered until yesterday Dec 16th, now checked shipping tracking and the guesstimate is to arrive Dec 21st.

I think it’s just unpredictable shipping logistics for the duration of this year end.  I think shipping anything is just confusing all around given COVID-19 and likely much more demand now with just about everyone shopping online.  It’s ripple effects all around.

good luck.

MintyFresh
Lyricist II
December 17, 2020

I have finally had some feedback from my contact with the sales team, no reasons just that the expected availability for the Black Arc is now 29th January :astonished:

No other detail, the only saving grace is that they haven’t taken the money upfront.
Not very impressed that it has taken 10 days for the little nugget of information to come through. 

And now as if by the power of Greyskull I have shipping info with an ETA for delivery on the 21st Dec. 

If wish they had come back to me more quickly in the first instance or put the ETA on the order system, but I’m guessing that the 29th January date had set my expectations so low that now I am actually pleased! :sunglasses:

    sdbobie81
    Lyricist II
    December 18, 2020

    Update: just got notice it shipped on the 9th and will be here in WI on the 15th. 3 days early, well done. Looking forward to enjoying the definitive Xmas movie-Die Hard on it once set up. 

    Don’t, count on it, Jeffrey. Sonos packages have a way of disappearing. 

    Update #3: So got my 2nd and 3rd tracking numbers and theoretically here 21st/22nd. HOWEVER, my Arc which was supposed to be delivered yesterday, never showed up (said on truck for delivery starting at 5 am, 15 minutes from my house). Called FedEx, they said they stopped delivering at 8. Fine, so it should be here today, right. Magically, the status is that it was on the truck for delivery at the same place since about 6 am. No delivery. Call FedEx, NOTHING, status still the same. Guess what, new update and new delivery date of the 17th.  I seriously wonder if someone 5 finger discounted it either in WI or when it arrived in IL the day before. WT actual F? Never happened with anything before of mine, much less Sonos. I would’ve picked it up at the FedEx location. Now what!!

    FedEx is the worst.  They’ve lost/stolen several packages of mine in the last year.  And their logistics system that updates tracking is terrible.  My shipments have been  in Newark, NJ since 6:20pm last night, and there hasn’t been another update since then...which isn’t great because they were suppose to be delivered in the Boston, MA area today.  I cringe every time I have something delivered via FedEx, and as always, their estimated delivery date will slip until Monday.  UPS never does this crap!

    c.wanja
    Contributor I
    December 18, 2020

    I ordered an Arc and corresponding mount on 11/26. Both shipped this week, first the mount then the Arc. However the mount is still stuck on waiting on package. Yet the Arc is moving and the delivery date jumped up four days. 
     

    I need my mount though. As others noted, phone call Sales is near useless. Emailed today, but note a 7 day response time. 

    Jeffrey_35
    Jeffrey_35
    Headliner III
    December 18, 2020

    Good news for me, they actually delivered my Arc yday and as a bonus my sub was delivered today, 3 days early. Now only my one sls and The Death Star will be fully operational. 

    “The true sign of intelligence is not knowledge but imagination.”
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