Contributor I

Arc Backorder Progress

288 replies
25610 views

If you bought you Arc online from Sonos, when did you order it and when did you finally receive it? I ordered mid July and the anticipated ship date was July 24. Now, the anticipated ship date for new orders is mid August. I am wondering which order dates are currently being delivered. Thanks

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

Jeffrey_35

Headliner III

Update: just got notice it shipped on the 9th and will be here in WI on the 15th. 3 days early, well done. Looking forward to enjoying the definitive Xmas movie-Die Hard on it once set up.

“The true sign of intelligence is not knowledge but imagination.”

P

pchump502

Lyricist I

Update: just got notice it shipped on the 9th and will be here in WI on the 15th. 3 days early, well done. Looking forward to enjoying the definitive Xmas movie-Die Hard on it once set up.

Ordered 5.1.2 set in white on Nov 27th for delivery in PA, it got shipped today on Dec 8th. Got 3 tracking numbers, estimated delivery is Dec 11th.

I placed my order on Nov. 25th. for delivery to CA. I guess Sonos is not filling orders by time order was placed. I am still waiting on tracking numbers or an expected delivery date. As others have mentioned an ETA would provide a bit of comfort other than just “backorder”.

Mark P

Retired Sonos Staff

Hi @pchump502.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

For follow-up orders, it would be better if you contact directly our sales team since we don't have access to check the status of your order here in the community.

Let us know if it works. If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question

S

swat_kats

Lyricist I

Update: just got notice it shipped on the 9th and will be here in WI on the 15th. 3 days early, well done. Looking forward to enjoying the definitive Xmas movie-Die Hard on it once set up.

Ordered 5.1.2 set in white on Nov 27th for delivery in PA, it got shipped today on Dec 8th. Got 3 tracking numbers, estimated delivery is Dec 11th.

I placed my order on Nov. 25th. for delivery to CA. I guess Sonos is not filling orders by time order was placed. I am still waiting on tracking numbers or an expected delivery date. As others have mentioned an ETA would provide a bit of comfort other than just “backorder”.

same here, I placed my order on 24th Nov, for delivery to CA. The current status still shows as Backorder :( hoping to get it soon.

M

MintyFresh

Lyricist II

Hi @pchump502.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

For follow-up orders, it would be better if you contact directly our sales team since we don't have access to check the status of your order here in the community.

Let us know if it works. If you need help with any other information, please be sure to let us know.

I tried this a week ago, filled out the message with my order details, and have heard nothing back from the sales team. Some feedback information, even bad, is better than none at all.

P

philpalmiero

Contributor III

Hi @worders.

Thank you for reaching out to Sonos Community.

Due to the pandemic, there might be a slight delay with the shipment.

You can freely call our sales team 1800-680-2345 to verify the status of your order.

If you need help with any other information, please be sure to let us know.

Thank God for the pandemic. Otherwise, Sonos would have to admit they suck as a company.

P

philpalmiero

Contributor III

Update: just got notice it shipped on the 9th and will be here in WI on the 15th. 3 days early, well done. Looking forward to enjoying the definitive Xmas movie-Die Hard on it once set up.

Don’t, count on it, Jeffrey. Sonos packages have a way of disappearing.

Jeffrey_35

Headliner III

Update: just got notice it shipped on the 9th and will be here in WI on the 15th. 3 days early, well done. Looking forward to enjoying the definitive Xmas movie-Die Hard on it once set up.

Don’t, count on it, Jeffrey. Sonos packages have a way of disappearing.

Gotta have faith for a xmas miracle. Although only one is showing leaving CA

“The true sign of intelligence is not knowledge but imagination.”

M

Mccaberl

Lyricist I

I ordered on 11/23, the original email said it should ship around 12/11. When I called yesterday they told me it wouldn’t ship till February (although it was not a sales person). I’ve tried DMing on Twitter, Calling, and filling out the form online, but no response yet. I would just like to know the ballpark for shipping, if it’s truly February it looks like the local best buy will have some in next week, so I could cancel my order.

L

LAM000

Lyricist I

Anyone here purchase through Visions Electronics in Canada?

I purchased an Arc order in Sept 2020 at the time I was told to expect 8 weeks for it to arrive.

Further to frustrations with it not arriving to date I spoke with the location manager. He’s feeding a line that Sonos hasn’t sent any stock to Visions since July 2020. It seems very unreasonable that Sonos would not be sending stock to vendors who have placed orders/ sold purchases for several months, but yet have been fulfilling orders to other vendors/ web sales that were placed weeks to months after.

Can anyone from Sonos address this concern with something other then to speak with Visions who is clearly blaming Sonos at the moment for under delivering.

Sincerely a very frustrated customer.

Show more replies

Sign up

Login to the community