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Hi! Bought a Pro-ject T1 turntable and Sonos five for Christmas. Set up and was working fine, then just stopped playing. Record still spinning, we jiggled cords, static, came on a bit again, then no sound out of sonos. We can hear it faintly from the record player but nothing from sonos. Turntable is set to line out. If we switch to phono out it plays through the sonos but quietly and with static. 

Sonos streams fine. We disconnected and reconnected everything, reset the sonos. Still just a faint sound from the turntable and nothing coming from sonos. 

Help!

Hi

There are several models of the Pro-Ject T1 turntable some with built-in pre-amps and some not. If your model has a built in pre-amp check that the switch is set properly. If your model doesn’t have a built-in preamp you’ll need to purchase one. 

You state you have a line in/phono setting on your turntable, so it must be equipped with a built in preamp. Line in is indeed the right setting. Sonos could see if something is wrong with the Five if you’d call them.

@emgracegeorge,

Set the turntable to line-level output (not Phono) and also in the Sonos App goto ‘Settings/System/mFive Room Name]’ and set the line-in ‘source-level’ to a higher value, maybe try level 8 to begin with. The thing here is to set the source-level so that you do not hear any distortion when playing the TT at/near the 100% volume level. Hope that resolves the matter for you.

I’d also test the Line-In with a different source, to see whether the fault lies with Sonos. A 3.5mm-to-3.5mm cable from a phone’s headphone outlet (if it still exists) would suffice. 

I’d suspect cables, either not firmly seated or bad. Give the connections a close look to see that they are fully in.

I had this exact problem and just solved it. My Amp just stopped working while listening to my turntable input. I was working fine, and suddenly it went silent. I fixed it by running a software update on the Amp. Now working as normal.

I had this exact problem and just solved it. My Amp just stopped working while listening to my turntable input. I was working fine, and suddenly it went silent. I fixed it by running a software update on the Amp. Now working as normal.

Most likely the automatic reboot following the firmware update was the key factor. 

Thanks so much! After speaking with the Project folks, sounds like we have a faulty preamp. Sonos is replacing the turntable so hopefully this next one will work!

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