I’ve been through the setup many times...it won’t connect to wifi. I try the (correct) password 3 times and it bombs out of setup.
Also trying to hook a turntable and play line in and that is silent. Arg.
Answered
I can't get my gen 1 play 5 to join my system with the new app
Best answer by davemac204
I figured out it is a gen 2. What worked in the end was deleting the S1 app off my phone, then adding the 5 to my system.
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Hi
Your Play 5 Gen1 is not compatible with the new app assuming you are referring to Sonos S2 which just received a refresh. Your Play 5 Gen1 only works on the S1 app. Click link below.
You can provide more information if it’s something else you’re having difficulty with.
https://support.sonos.com/en-us/article/sonos-app-version-compatibility
If I try the s1 app it tells me to run the s2 app. I have an arc and 2 ERA 300s on the system for my tv sound.
Hi
As
https://support.sonos.com/en-us/article/set-up-separate-s1-and-s2-sonos-systems
I figured out it is a gen 2. What worked in the end was deleting the S1 app off my phone, then adding the 5 to my system.
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