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Cannot play my turntable with the new app.

  • April 9, 2025
  • 1 reply
  • 38 views
R

I spent 2 hrs on the phone with Sonos Customer service as since the new app, I still have not been able to play my turntable (Project Debut & Project Amp) through my Gen 2 Connect and hence to My Sonos Speakers.  Always worked before the advent of the new app.  I never have needed an ethernet cord to my router ( always has worked great).  And my router is on another floor.  

What to do?  I see it in my list but Connect won’t connect.  Solid white light is on.  All the cords are connected ( that was confirmed on my 2 hr call)  

All works fine (Pandora, etc) except for the Connect.  I also have always had a firewall to my wifi.  

Help, I would prefer to not have to look for a new system.  

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1 reply

Jamie A
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  • Jamie A
  • Sonos Staff
  • April 10, 2025

Hi ​@RANNC, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues with your Connect and weren’t able to resolve this with the team.

If your connect is showing in the Sonos app and the LED light is a solid white, that would seem like it’s part of your system. I had a look and it’s reporting as online as well. In the case, I see that it was mentioned the line-in option doesn’t show up in the app. You’ve done most of what I’d suggest but a loopback test might help, so please try following these steps:

  1. Insert both ends of an RCA cable into the Analog Out and Analog Line In ports of the Sonos product (example picture below). If you have another pair of RCA cables, also test these steps with that.
  2. In the Sonos app, select any music to play on the Connect, such as Pandora since that works for you. You will not hear any audio yet.
  3. In the Sonos app, select another room that is working correctly, make sure it is not muted, and choose Line-In as its music source. Do not group the Connect/Port with the other room.

If you are able to hear Pandora playing on one of your other speakers, then this shows the Connect is working correctly. If this doesn’t work, or Line-In still doesn’t show in the app, please submit a diagnostics at this point and reach back out to our support team. I see that the last agent gave you your case number, so you can provide that when you reach back out, then let them know you followed the loopback test steps above and they can continue the case from where it was left off. 

I hope this information helps!

Airgetlam
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