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Sub Gen 3 Tickling Noise

Forum|Forum|6 years ago
October 1, 2020
26 replies
1967 views

I received my Gen3 sub and paired it with Arc sometime ago, and I noticed that whenever something is payed through the TV, the sub will make this constant tickling noise like a bad PC fan. I have seen another thread about this problem, and I requested an RMA for replacement. The second sub I received have the exact same problem(even a bit worse than the first one).

At this point I am not sure if I should spend more time requesting for another replacement. The noise is not noticeble from more than a meter away, but if you stick your ear close enough to the opening you can hear it. I have updated my system to the new 12.1 software, and it did not help. If this is indeed a widespread problem I think sonos should provide a solid solution for it.

What is more, the problem is inconsistant with the content I played. If I play music through airplay or the sonos s2 app, the sub makes a hissing noice which is much less pronounced than the tickling noise it makes when playing through TV. I wonder if that means that sonos arc’s capability of dilivering low-frequency content to sub is flawed?

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Simon B

Retired Sonos Staff

Hi @ghflow, thanks for reaching out. Sorry to hear about this issue on you Sonos Sub 3rd Gen, I appreciate the efforts in contacting our support team regarding the concern. For us to further check for any valuable information that may be causing this issue from the new Sub that you have, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.

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ghflowAuthor

Trending Lyricist I

I have contacted Sonos support, and the only option they provided is to request another replacement. I will do that, but if the next one exhibit the same problem, I think there is either something systematically wrong with the arc or sub gen3

Simon B

Retired Sonos Staff

Hi @ghflow, thanks fort he update. Sorry about what happened, but let us know how it goes after the replacement, So we check it further if the issue persists.

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egborko

Contributor I

There is another thread 4 pages long with this same issue here: https://en.community.sonos.com/troubleshooting-228999/sonos-sub-gen-3-crackling-static-sound-6842907

Sonos staff replied on page 3 saying they are working on figuring out the problem. The subs I have received have had the same issue. The second I plug it in you can here it. Hopefully, they figure out soon if this is a production or software issue.

Simon B

Retired Sonos Staff

Hi @egborko, thanks for reaching out and the information that you provided. You are right, This is already a reported concern, and our engineers are closely monitoring on this issue. And @ghflow, Kindly check this link that @egborko provided for reference on this issue.

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ghflowAuthor

Trending Lyricist I

I just received my second replacement from sonos. This one is actually a lot worse than the first two, I can hear the static noise from more than one meter away, and it makes me regret purchasing gen3 sub in the first place. For those who contemplating whether to request a replacement from sonos, I suggest holding that off for right now. Based on my experience, requesting replacements cannot solve the problem because sonos probably is still trying to figure it out, and a great number of gen3 sub that exist probably have more or less the same defect.

Simon B

Retired Sonos Staff

Hi @ghflow, thanks for the update, and Sorry to hear about the replacement Sub Gen 3 that you got still have an issue. As I checked, It is still under monitoring by our engineering team for this known issue. As I might suggest that you don’t request any replacements yet since We are still closely monitoring this issue. We’ll let you know on this thread once an update or a fix is released for this concern.

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ivan5150

Lyricist III

@Simon B Hi, do you have nay news on this issue? I’ve put my buy of a Sonos Sub on hold until this issue will be sorted out. I also would like to ask if Gen1 Sonos Sub is affected because maybe i can found some Gen1 for a good price. Sorry for my english, Thank you

Ivan

Simon B

Retired Sonos Staff

Hi @ivan5150, Thank you for reaching out and welcome to the community, regarding your question. The status for this issue for the Sonos Sub 3rd Gen is still waiting in progress. We are still waiting for updates from our team. We don’t have any issues or outage for previous Sonos Sub versions for tickling sounds on the Sonos Sub.

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ivan5150

Lyricist III

Hi @Simon B. Well, let me say, it’s 5 months now you at Sonos are working on this issue and you still dont any news to share with us. This is quite disappointing :( I wasnt able to find an “old” Sonos sub here in italy so I’ll wait to buy the 3rd Gen until this issue will be sorted…

Thank you

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