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Bruno Arrais
Contributor I
Jun 20, 2020 12:52 AM UTC
Answered

Sonos Sub (Gen 3) clicking noise

Hi, my Sub Gen 3 is making a very distracting clicking noise (similar to a spinning Hard Drive) every time something is being reproduced by the audio system. My diagnostic info is: 1963654690

Thanks

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Jean C.
Jean C.Answer
Retired Sonos Staff
Jul 7, 2020 3:16 PM UTC

Hello @Reventon85 

Thank you for reaching out with your Sub issue. Please review these brief questions:

Hello :

Is this more of an internal mechanical rattling or is it a clipping sound related to the audio source?

Does the rattling change if you change the orientation or position of the Sub itself? 

Is there any chance that the Sub is resonating against the surface that it is sitting on?

If the rattling is internal and doesn’t change when you adjust the position of the Sub, please reach out to us directly to troubleshoot and evaluate your Sub for replacement.

If you are able to capture a short video of this audio issue to share, it will help us understand what may be happening with your speaker.

Help others find useful content by clicking the like button and selecting the best answer to your question.
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14 replies

buzz
buzz
Grand Maestro
Jun 20, 2020 1:42 AM UTC

Does the level of this sound track the SONOS Volume Control?

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Bruno ArraisAuthor
Contributor I
Jun 20, 2020 6:50 PM UTC

The rattling noise is not affected by the system volume.

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buzz
buzz
Grand Maestro
Jun 21, 2020 10:53 AM UTC

What is the source of the audio? What other SONOS components are in your system?

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andrewchiu1st
andrewchiu1st
Enthusiast II
Jun 21, 2020 10:06 PM UTC

Hi @Bruno Arrais 

I have the same issue as well, you can see the thread here: https://en.community.sonos.com/troubleshooting-228999/sonos-sub-gen-3-crackling-static-sound-6842907?postid=16444352#post16444352

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Dropper
Lyricist III
Jun 22, 2020 8:10 AM UTC

@Bruno Arrais Im having the same issue, as @andrewchiu1st states above, see the link for another thread on this

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Jean C.
Jean C.
Retired Sonos Staff
Jul 5, 2020 8:32 PM UTC

Hello @Bruno Arrais,

Is this more of an internal mechanical rattling or is it a clipping sound related to the audio source?

Does the rattling change if you change the orientation or position of the Sub itself? 

Is there any chance that the Sub is resonating against the surface that it is sitting on?

Translate
Help others find useful content by clicking the like button and selecting the best answer to your question.
Bruno ArraisAuthor
Contributor I
Jul 6, 2020 4:41 PM UTC

Hello @Bruno Arrais,

Is this more of an internal mechanical rattling or is it a clipping sound related to the audio source?

Does the rattling change if you change the orientation or position of the Sub itself? 

Is there any chance that the Sub is resonating against the surface that it is sitting on?

Hi, it is a internal mechanical rattling. Sonos already agreed to replace my unit. Let's see how the second one will behave. Thanks for your help!

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    Reventon85
    Avid Contributor I
    Jul 7, 2020 2:10 AM UTC

    Mine is doing the same thing 

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      Jean C.
      Jean C.Answer
      Retired Sonos Staff
      Jul 7, 2020 3:16 PM UTC

      Hello @Reventon85 

      Thank you for reaching out with your Sub issue. Please review these brief questions:

      Hello :

      Is this more of an internal mechanical rattling or is it a clipping sound related to the audio source?

      Does the rattling change if you change the orientation or position of the Sub itself? 

      Is there any chance that the Sub is resonating against the surface that it is sitting on?

      If the rattling is internal and doesn’t change when you adjust the position of the Sub, please reach out to us directly to troubleshoot and evaluate your Sub for replacement.

      If you are able to capture a short video of this audio issue to share, it will help us understand what may be happening with your speaker.

      Translate
      Help others find useful content by clicking the like button and selecting the best answer to your question.
      Reventon85
      Avid Contributor I
      Jul 7, 2020 3:17 PM UTC

      Thanks I’ve already reached out to Sonos support and they are sending me a replacement Sub.

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