Contributor I

Answered

Sonos Sub (Gen 3) clicking noise

14 replies
2316 views

Hi, my Sub Gen 3 is making a very distracting clicking noise (similar to a spinning Hard Drive) every time something is being reproduced by the audio system. My diagnostic info is: 1963654690

Thanks

Sonos Sub

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Jean C.Answer

Retired Sonos Staff

Hello @Reventon85

Thank you for reaching out with your Sub issue. Please review these brief questions:

Hello :

Is this more of an internal mechanical rattling or is it a clipping sound related to the audio source?

Does the rattling change if you change the orientation or position of the Sub itself?

Is there any chance that the Sub is resonating against the surface that it is sitting on?

If the rattling is internal and doesn’t change when you adjust the position of the Sub, please reach out to us directly to troubleshoot and evaluate your Sub for replacement.

If you are able to capture a short video of this audio issue to share, it will help us understand what may be happening with your speaker.

Help others find useful content by clicking the like button and selecting the best answer to your question.

buzz

Grand Maestro

Does the level of this sound track the SONOS Volume Control?

B

Bruno ArraisAuthor

Contributor I

The rattling noise is not affected by the system volume.

buzz

Grand Maestro

What is the source of the audio? What other SONOS components are in your system?

andrewchiu1st

Enthusiast II

Hi @Bruno Arrais

I have the same issue as well, you can see the thread here: https://en.community.sonos.com/troubleshooting-228999/sonos-sub-gen-3-crackling-static-sound-6842907?postid=16444352#post16444352

D

Dropper

Lyricist III

@Bruno Arrais Im having the same issue, as @andrewchiu1st states above, see the link for another thread on this

Jean C.

Retired Sonos Staff

Hello @Bruno Arrais,

Is this more of an internal mechanical rattling or is it a clipping sound related to the audio source?

Does the rattling change if you change the orientation or position of the Sub itself?

Is there any chance that the Sub is resonating against the surface that it is sitting on?

Help others find useful content by clicking the like button and selecting the best answer to your question.

B

Bruno ArraisAuthor

Contributor I

Hello @Bruno Arrais,

Is this more of an internal mechanical rattling or is it a clipping sound related to the audio source?

Does the rattling change if you change the orientation or position of the Sub itself?

Is there any chance that the Sub is resonating against the surface that it is sitting on?

Hi, it is a internal mechanical rattling. Sonos already agreed to replace my unit. Let's see how the second one will behave. Thanks for your help!

R

Reventon85

Avid Contributor I

Mine is doing the same thing

Jean C.Answer

Retired Sonos Staff

Hello @Reventon85

Thank you for reaching out with your Sub issue. Please review these brief questions:

Hello :

Is this more of an internal mechanical rattling or is it a clipping sound related to the audio source?

Does the rattling change if you change the orientation or position of the Sub itself?

Is there any chance that the Sub is resonating against the surface that it is sitting on?

If the rattling is internal and doesn’t change when you adjust the position of the Sub, please reach out to us directly to troubleshoot and evaluate your Sub for replacement.

If you are able to capture a short video of this audio issue to share, it will help us understand what may be happening with your speaker.

Help others find useful content by clicking the like button and selecting the best answer to your question.

R

Reventon85

Avid Contributor I

Thanks I’ve already reached out to Sonos support and they are sending me a replacement Sub.

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