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XandeR81
Contributor I
June 19, 2021
Answered

roam - no sound at all

My roam doesn’t make any sound at all. No sound when playing a song and no system sounds. Same issue in both connect and bluetooth. Any idea?

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    Peter2vAnswer
    Lyricist I
    August 25, 2021

    I found a fix. My Sonos roam was connected to my iPhone. I went to Bluetooth on my iPhone, clicked on Sonia roam and “forget device”. Then turned my Sonia roam off, turned it back on, got a white flashing light. When it went solid white, I pressed the on/off button, held for the chime and let go. Back into set up mode, I re-paired it and it worked straight away. 

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    27 replies

    GuitarSuperstar
    Lead Maestro
    June 19, 2021

    Have you completed the Roam setup process in the Sonos app? Is the Roam charged?

    Try rebooting the Roam by following these steps:

    1. Disconnect Roam from charging cables and remove it from wireless chargers.
    2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
    3. Wait 10 seconds.
    4. Press the button on the back of Roam to turn it back on.
    "Receive with simplicity everything that happens to you." - Rashi
    XandeR81Author
    Contributor I
    June 19, 2021

    Thanks for the answer

    Yes, I have completed the setup. 
    Yes, it is 100% charged. 
     

    I have followed your steps. 

    I don’t get the system sound in step 2. 

    Still no sound

      nik9669a
      Senior Virtuoso
      June 19, 2021

      Generate a Diagnostics report and contact Sonos support. 

      Peter2v
      Lyricist I
      August 25, 2021

      I get exactly the same. It was a struggle connecting my Bluetooth, worked for a day and now doesn’t! Getting fed up with Sonos! I’ve spent literally thousands of pounds on play bars, ones, subs, and always a problem! 

        Peter2vAnswer
        Lyricist I
        August 25, 2021

        I found a fix. My Sonos roam was connected to my iPhone. I went to Bluetooth on my iPhone, clicked on Sonia roam and “forget device”. Then turned my Sonia roam off, turned it back on, got a white flashing light. When it went solid white, I pressed the on/off button, held for the chime and let go. Back into set up mode, I re-paired it and it worked straight away. 

          Fernandobest
          Lyricist I
          October 27, 2021

          As above. Sonos Roam was paired to my Samsung via Bluetooth. Unpaired on phone then followed instructions as above now fixed.  Thanks Peter2v.

            syd968
            Lyricist I
            December 23, 2021

            Thank you Peter2v for your fix!  I had a brand new roam I was setting up that would not play any music after going through all of the set-up steps.  The no-audio problem seemed to occur after the device updated, but followed your steps and now wifi and bluetooth are working.  Thank you again!

              DL sr
              Lyricist II
              December 26, 2021

              new Sonos Roam not playing through wifi.

              Went through all the set-up steps, is showing that it is on my network.

              Was able to manually pair to bluetooth. But not wifi.

              Turning off and on didn’t help.


              Any tips? Thank you.

              Ghol323
              Lyricist I
              December 28, 2021

              I tried PeterV2’s fix but that didn’t seem to be my issue. Brand new Roam, the only sound I heard it make was an initial chime when setting up trutone. Then nothing after that from any WiFi source. 
               

              I run an Apple HomeKit smart home, so all my other speakers and devices were already connected to HomeKit. After the initial setup through the Sonos app my Roam was essentially a brick until I added it to my HomeKit app. Works fine now. Hope this helps someone. 

                DL sr
                Lyricist II
                December 28, 2021

                Thanks, I don’t use HomeKit so if anyone else has another tip, that would be great.

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