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shfawaz
shfawaz
Prominent Collaborator I
April 24, 2021

Is My Roam Dead? Won't power on.

 

After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.

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    Pinned Reply By Xander P

    Hi @smarner, welcome to the Sonos Community!

    If none of the steps above have worked, including the hard reset (13~ seconds holding down the power button), and you’ve confirmed that the charger in use meets the recommended requirements (5V/2A), then I’d recommend reaching out to the Support Team via live chat or phone call so they can take a closer look :)

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    Dainty Rebel
    Lyricist I
    May 1, 2021

    I think my Roam is dead too. Worked for one day. Tried to charge today- nothing. Tried various chargers, 5w, 10w, (single usb), no sign of life. Tried other USB c cable. Nothing. Tried holding pause button at same time as power etc to do a hard reset. Nope.  Back to the shop for you. Sigh.

    Senox
    Lyricist I
    May 1, 2021

    My Roam is also dead. Bought it to be used in our newly bought housemobile. Bought Sonos since I wanted something reliable...here we are 😂

      slybrus
      Contributor I
      May 2, 2021

      Mine is dead too!

      lbt
      Lyricist I
      May 3, 2021

      Mine is also dead - tried the same reset and troubleshooting tactics everyone here has suggested. Going to try to submit a support ticket tomorrow. Super frustrating - have owned the thing for less than 48 hours. Told friends to steer clear. 

      bcsf
      Lyricist I
      May 4, 2021

      Same problem.   My new Roam worked for 2 weeks, but now it won’t power on.   Orange light comes on when I plug in the USB C cable, but nothing else.

        lbt
        Lyricist I
        May 4, 2021

        Came back here to report maybe some positive news for other folks - I spent some time with Sonos support today, and they recommended a hard reset, which isn’t in the user guide… Hold the power button down for 12 seconds until the orange light turns back on. Wait a few moments and then see if you get the white light at the top back. If you do, check the app and see if it’s back online. This did the trick for me and now it’s working normally again! (Before I did this, I couldn’t get it to do anything outside of the orange light turning on when I plugged it in.)

          smarner
          Lyricist I
          May 5, 2021

          Same problem here and none of the above solutions resolve the issue.

            Xander P
            Xander PPinned
            Retired Sonos Staff
            May 5, 2021

            Hi @smarner, welcome to the Sonos Community!

            If none of the steps above have worked, including the hard reset (13~ seconds holding down the power button), and you’ve confirmed that the charger in use meets the recommended requirements (5V/2A), then I’d recommend reaching out to the Support Team via live chat or phone call so they can take a closer look :)

              smarner
              Lyricist I
              May 5, 2021

              Thank you. I just needed to be more patient. First, it needed to charge more. Second, after performing a hard reset (with no feedback that anything happened other than the orange light blinked instead of remaining illuminated) it took several minutes for it to reconnect and for the white light to turn on. It is now working again and shows up in the app. Not sure how the charge ran out considering it was left plugged into the charger.

                John J
                Contributor I
                May 9, 2021

                I’m completely confused by this device. I get it working after a struggle and then the next day it fails to connect to WiFi and Bluetooth. White and red lights are on and the app appears in my iPhone S2 controller but says “off line”. I held the button at the back for about a minute and the red light came on, then went off again. Then I held the button for about 30 seconds and the white and red light came on together - NB: at no time did the Roam chime. It is now working  - but for how long? Also, the controller stated that the charge was 85% but when I got Raom working again it states only 15% charge.   

                I think this new product has gremlins that Sonos need to work through and support this forum by giving advice.

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