Prominent Collaborator I

Is My Roam Dead? Won't power on.

76 replies
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After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.

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Pinned Reply By Xander P

Hi @smarner, welcome to the Sonos Community!

If none of the steps above have worked, including the hard reset (13~ seconds holding down the power button), and you’ve confirmed that the charger in use meets the recommended requirements (5V/2A), then I’d recommend reaching out to the Support Team via live chat or phone call so they can take a closer look :)

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eastvan

Contributor I

Came back here to report maybe some positive news for other folks - I spent some time with Sonos support today, and they recommended a hard reset, which isn’t in the user guide… Hold the power button down for 12 seconds until the orange light turns back on. Wait a few moments and then see if you get the white light at the top back. If you do, check the app and see if it’s back online. This did the trick for me and now it’s working normally again! (Before I did this, I couldn’t get it to do anything outside of the orange light turning on when I plugged it in.)

Thank you. This did it for me. We should not be having these problems....

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Jamie S

Lyricist I

I have had the same issue, tried multiple cables, chargers, power points etc with no luck.

Tried the 13 second hard reset, as well as the other reset methods and nothing, not even a blink on a light.

But after doing this reset I tried pulling hung in to charge again and it instantly turned on? The battery was reading 98% full so it wasn’t a dead battery.

Seems to be working now, will update again if anything changes.

I had only used the Roam for maybe 10-15 minutes total on 2 occasions since purchasing.

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R2P2

Lyricist I

Really disappointed in this product. Have had it less than a month and every time I want to use it I need to hard reset it. Would advise others not to buy. I have a lot of Sonos equipment and this is the first utter failure.

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yellowvandan

Lyricist II

Not used it for a couple of weeks, tried turning it on and nothing. Charged for 15 mins, orange light shows but can't get it to power on. Hard reset without power cable results in the solid orange light showing then fades. Does this sound similar to others experience?

Airgetlam

Depends on your charging option, mostly. What power source are you using to charge it? Are you using a direct connection via USB C, or are you using a Qi charger? What’s the voltage/amperage of that power supply?

Have you updated to the latest version of S2?
Have you tried a factory reset of the device?
Have you called Sonos Support directly to discuss it?

Bruce

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swardraws

Contributor I

Oh great, so this is a wide spread thing. I got my Roam yesterday and it’s dead now. So far the hard reset is doing nothing. The button on this thing has to the most unsatisfying button ever

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gmschris

Lyricist I

Same problem as other posts - suddenly stops playing. Attach to power and could only see orange light at ‘foot’ of speaker. I had success with the ‘hard reset’ as described above. If it does it again, it’s going back.

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Rally_XS

Lyricist III

Can’t believe the build quality on these things. I’ve used them twice in total, as every other time I’ve tried to use them, nothing happens. Same as the above issues. I’m now outside the returns period, so stuck with two book ends, as that’s all they’re good for. I would definitely recommend steering clear of these devices until Sonos can get their act together. Such a shame as I have 10 other Sonos device which are built to a much higher standard.

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vir2ul1

Lyricist I

I have the same issues with Roam. It goes dead even though the app shows it’s fully charged, turned on and has volume. Have to perform the hard reset at least twice/week. And of course it happens when you’re really looking forward to hearing music. Should not be causing so much frustration to use---something’s not right. My other two Sonos speakers don’t have this problem.

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RPG

Lyricist I

Same issue here. Have had the Roam for less than a month and it’s completely dead. Same symptoms as everyone seems to experience. No response at all to power button. Solid orange light when connected to power via USB. Missing from my app. Bought this one for travel and never even got to use it before it became an overpriced paperweight.

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