Prominent Collaborator I

Is My Roam Dead? Won't power on.

76 replies
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After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.

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Pinned Reply By Xander P

Hi @smarner, welcome to the Sonos Community!

If none of the steps above have worked, including the hard reset (13~ seconds holding down the power button), and you’ve confirmed that the charger in use meets the recommended requirements (5V/2A), then I’d recommend reaching out to the Support Team via live chat or phone call so they can take a closer look :)

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GuitarSuperstar

Lead Maestro

Do you still see the Roam under your Products in the Sonos app? What happens when you perform the steps in this article to reset the speaker?
https://support.sonos.com/s/article/1096?language=en_US

"Receive with simplicity everything that happens to you." - Rashi

shfawazAuthor

Prominent Collaborator I

No, it no longer appears in the app. And nothing happens when I perform a reset.

"I alway listen to my music intravenously"

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GuitarSuperstar

Lead Maestro

Try to charge the Roam for about 15 minutes and then try to add the Roam/run the setup process in the Sonos app again.

"Receive with simplicity everything that happens to you." - Rashi

shfawazAuthor

Prominent Collaborator I

I’ve been charging it all day on various chargers. It simply won’t turn on. I’m pretty sure this one is defective.

"I alway listen to my music intravenously"

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jds992

Contributor I

Oh dear, mine seemed to be experiencing the same problem but I have just tried it to charge via usb cable and it seems to have started working, but it doesn’t explain why it didn’t charge on the wireless charger. Try using the USB cable instead of wireless charger if you haven’t tried it, must be some bug for the wireless charger

shfawazAuthor

Prominent Collaborator I

It would really help if those who reply here first read the narrative and other comments before suggesting the OP do something that has already be explained has been done.

"I alway listen to my music intravenously"

J

jds992

Contributor I

It would really help if those who reply here first read the narrative and other comments before suggesting the OP do something that has already be explained has been done.

I am sure many people will be rushing to help you and share their experiences of what they did to fix their issues….