connecting the app to the speakers

What’s changed? I assume it used to connect. Do you get any error messages? What have you already tried?

Nothing (that I know of) changed.  You're correct the sonos speakers and the sonos app were working together 3 days ago, and the next day the app couldn't see or communicate with any of the speakers.  I dont get an error message in the sonos app, it just says "no devices detected".  I hadn't made any wifi changes in my phone or router or any software updates to any of the above befor the ossue started. It's possible the sonos app automatically updated as I have that app set to auto update but that would have been the only possible change that occured.

Sonos service says my speakers are working fine, and that's confirmed with the speakers in my TV room still work even though the sonos app says there are no devices detected.  Similarly sonos service says my phone is working perfectly with the wifi router, and also similarly confirmed through use.  The problem is isolated to the sonos software losing contact with the sonos speakers. 

Since this occurred I have contacted sonos service three times and done the above troubleshooting, but they were unable to get their app to reestablish contact with the speakers, and offered no solutions.  I (on my own) have tried various methods to reestablish the connection by uninstall and reinstalling the sonos app, performing a soft reset of the speakers, and performing a full factory reset of one of my speakers.  None of these worked to resolve the communication issue. 

I'm now at a dead end and have zero leads, which is why I'm reaching out to the community for help.  I have a home full of speakers that I can't use, except in the TV room, because those speakers were previously synced to my TV and are currently operating independently if the app. I'm very disappointed and irritated that I spent a premium on purchasing 10 sonos speakers that I'm unable to use.   

I'm at my wits end with this, and I'm seriously considering piling these sonos speakers in my front yard and hosting a bonfire.  After which I'll replace them with Bose, or Sony, or JBL, or ANY OTHER brand who actually support their products.  

Hi ​@Rgbekk 

Welcome to the Sonos Community!

Sorry to hear of this issue you have been having with a controller not being able to connect to your Sonos system.

Given the difficulties you’ve had with getting your app reconnected so far, I recommend that you get back in touch with our technical support team in order to get your case escalated to the next level of support.

I hope they can help.

I've talked with the sonos support team several times.  They literally offered zero suggestions to resolve the problem.  I sent in the diagnostics several times and the support rep said the speakers are working fine, they're connected to the wifi properly.  They said my phone is connected to wifi just fine. I've rebooted the router, the phone, and uninstalled and reinstalled the app several times.  The problem is isolated to the app not communicating with the speakers.  I have no idea what changes to either the app or the speakers to get them to talk.  

Curious… if you download the SonoPhone app.. will that work for your speakers? Many are now using this app and works perfectly. I have no affiliation with it.. but use it snd not the Sonos app. Worth a try. 

I've not heard of that app.  I'll give it a try.  I'm fed up with sonos and their lack of support.  

Wait. You have a VPN on your phone causing your Sonos not to work and you blame Sonos?

It wasn't the VPN that caused the problem. The VPN and the old Sonos app worked.  It was SONOS releasing a new app that doent work.  I have to disable a feature on the VPN that USED to work fine with sonos, and only after SONOS released an unfinished and non beta tested app did the two no longer work. So YES, SONOS IS 100% THE CAUSE.  The VPN works with literally every other product and app I have, but now I have to break that in order to use sonos.  

And not only that but their "support" was utterly useless in fixing THEIR CREAED PROBLEM.  

The VPN didn't break the connection, it was the release of another s***** build of their buggy app because their developers don't know how to make a product that's compatible with the rest of the world.  Which is something the rest of the world figured out how to do decades ago.  It's called beta testing, it's not a new thing.  

If you can't see that, then YOURE part of the problem, and the reason the sonos app is so poorly rated.  If you excuse lazy development in PREMIUM priced products, then you get MORE buggy garbage.  The VPN works with everything else because the VPN developers understand they need to be compatible with a wide range of products.  The other products I own work with the VPN because their developers understood they need to be compatible with a wide range of products. 

The Sonos development team on the other hand believes their product only needs to be compatible with an ideal test environment in their lab, and everyone else needs to break their products in oder to use Sonos.  That's a S*** design philosophy.  They need to wake the F up or they're going to go out of business, the market won't stand for s*** design anymore.  There's to many competing products that have good design philosophy, and the people will vote with their money.  And based on the plumeting rating of Sonos in the app store, that's exactly what they're doing.  

Moderator Note: Modified in accordance with the Community Code of Conduct.

Just in the interest of balance, it should be acknowledged that there is a possibility that the VPN issue is a fault at the Nord end rather than Sonos, though from your post it seems unlikely. 

Since this seems such a specific issue, perhaps you should join the Sonos Beta test team? The problem suggests that no-one else in the test team has the same setup as you. 

As I said Nord works with everything else including the old version of Sonos app. The problem CANT be with the VPN.  And I don't know what you're talking about with me "joining" the Sonos beta testers.  I am already DOING the beta testing that Sonos failed to do, AND solving the compatability issues to boot.  As far as I know I AM the beta testing team. As is every other one star on the app store.  They're the ones doing the beta testing for sonos.  Infact we all PAID Sonos to beta test their products.  Which is, as I said, a s*** design philosophy.  

That said, I do appreciate the community help in troubleshooting.  Even though the suggestions didn't find ultimate solution, and I still don't have a properly functioning app, I at least have a work around until sonos can (maybe next time) get their act together.  

Moderator Note: Modified in accordance with the Community Code of Conduct.

​@Rgbekk See https://support.sonos.com/en-us/article/sonos-beta-programs for the Sonos beta program.

It seems we disagree on who is to responsible when an app changes and VPN software stops it from doing something that used to work before. My idea would be that Sonos cannot test every combination of software people use. I for one am glad Sonos does not spend it’s budget probing any possible use case, but invests in better speakers and in restoring their software for most users. So if you use VPN software you, or the maker of that software, should look at the settings for their use case.

That being said, Sonos could be more transparent about what its app needs to work - which ports need to be opened etc.

They don't need to test every combination, that's what industry standards are for. They need only to design their app so that it meets with the design standards the industry uses.  

Nord works with every other app on my phone, it was only when I was scrolling through all the apps on my phone that nord interfaces with that nord reported that the sonos app was no longer compatible.  You can blame nord if you want, but that just makes my case for me.  If you refuse to identify the root cause then you're only focusing on the symptom.  

Infact to nords credit, their developers didn't just assume every other app they interface with meets the industry standards, so they check each, and flag the ones they detect are not interfacing properly.  On my phone they only flagged one app...sonos.