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Answered

One SL stopped working after (forced) upgrade to latest Sonos app

  • October 19, 2024
  • 2 replies
  • 111 views
D

I have two Sonos One SL together with the S1 app that was working well. Haven’t really been using them for a while but should today and was prompted to see if it was compatible with s2 upgrade (or something like that), the app checked, and prompted me to download, it also informed me that I wouldn’t be able to go back, I clicked and was taken to the Sonos App (Note: Sonos, not S2) in App Store, installed it, opened it, and choose (in the following order):

  1. “Connect to existing system”, it scans wifi and I get an “This system is only compatible with Sonos S1 Controller”.
  2. “Add speaker...”, it scans but doesn’t find anything…

Now to the bonus: My S1 seems to have a connection with both speakers, but I can’t get any sound.

What to do? Factory reset?

Best,

Mikael

Best answer by Dalman

SOLVED: I just unplugged the power to the speakers for some time, and when I gave them power again I started the Sonos App (the latest) and I could “Connect to existing system”, and then it just worked!!!

(How do I mark the forum post as SOLVED?)

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2 replies

Ken_Griffiths

It sounds like you upgraded to the new Sonos App, there’s no S2 App available now, it was replaced by the Sonos App back in May… there have been several updates since then.

There is no route back (downgrade) to an S1 Sonos System for any upgraded Sonos One SL products, that’s if it transpires that you did upgrade. It seems you saw the various warnings to that effect, based on the things that you mention in your initial post.

D
  • Dalman
  • Author
  • Contributor I
  • 1 reply
  • Answer
  • October 20, 2024

SOLVED: I just unplugged the power to the speakers for some time, and when I gave them power again I started the Sonos App (the latest) and I could “Connect to existing system”, and then it just worked!!!

(How do I mark the forum post as SOLVED?)

Airgetlam
Ken_Griffiths
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  • Airgetlam
    Airgetlam
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