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Answered

Strange issue with Desktop App and volumes

  • October 25, 2022
  • 5 replies
  • 105 views
B

Morning, 

Yesterday my Sonos system developed a strange issue. From the desktop app (which I use a lot while working from home) I’m now no longer able to adjust the volume of different speakers independently. I have 3 ‘rooms’:

  1. Kitchen (a single Sonos One)
  2. Living Room (1 x Sonos One paired with 1 x Sonos One SL, 1x Sub (gen3)
  3. Hallway (a single Sonos One)

I used to be able to mute and adjust volume of these 3 rooms independently but now when I group them the volume and mute are greyed out. See picture attached (no idea why today hallway is deciding to be selectable). I suspect I’ve accidently pressed something in the iOS app but nothing jumps out when I look through it (I hardly ever use the app). 

Any help would be great, thanks all in advance!

 

Best answer by John B

And here is the thread with the official word from Sonos

 

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5 replies

B
  • BobbyFG
  • Author
  • Contributor I
  • 1 reply
  • October 25, 2022

Seem I should have searched before posting as the forum is full of this issue 😂 - apparently Sonos know and are working on it - just in case anyone reads this thread.

106rallye
Forum|alt.badge.img+18
  • 106rallye
  • 6129 replies
  • October 25, 2022

See 

 

B
1 person likes this
  • B
    BobbyFG
J
  • John B
  • 19684 replies
  • Answer
  • October 25, 2022

And here is the thread with the official word from Sonos

 

Airgetlam
J
B
3 people like this
  • Airgetlam
    Airgetlam
  • J
    jonjen2
  • B
    BobbyFG
M
  • mmci123
  • Lyricist II
  • 4 replies
  • November 16, 2022

Issue is fixed now on the pc app

 

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
J
  • jonjen2
  • Lyricist III
  • 6 replies
  • November 19, 2022

Thank GOD they finally fixed this!!!  Shame on SONOS for not getting it fixed sooner.  This was ridiculous when a 3rd party app had it right (phonos universal)  And the OEM could not get it corrected.  Shame on you SONOS!!!  Was going to buy a pair of 5’s for a Basement setup.  But NOPE; Going with a Regular AMP and speakers now with a Cheap competitor controller that Is NOT SONOS.   Too much money spent on SONOS without support.  ….

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