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Question

Apple Music won't let me fast forward in the Sonos App

  • October 12, 2020
  • 3 replies
  • 301 views

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Anybody have this issue? New to Sonos and found this a bit strange. I assume it’s normal?

Does it on every Apple Music song. 

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3 replies

Simon B
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  • Retired Sonos Staff
  • 2028 replies
  • October 13, 2020

Hi @djbullard87, thanks for reaching out. Sorry to hear about what’s happening with your Apple music's fast forward function on the Sonos App. I want to ask some questions to check further. 

  • Does it work before?
  • If yes, when was the last time it worked?
  • Is it only happening on Apple Music? How about other music services?
  • Is it working on the native Apple Music, or are you getting the same error?
  • Is it happening on all songs or podcasts or just specific ones?
  • Have you tried it on another controller device to have the Sonos App if the same issue will occur?

Let us know what you have in mind with the advice above.

We're here to answer any further questions you have.


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  • Author
  • Contributor II
  • 6 replies
  • October 18, 2020

Hi. 
Thanks for your reply. I’m new to Sonos so this is my first time set up. It’s still like it however so it’s always been like it. It does it on my Arc Entertainment Set and One. Works fine on the official Apple Music app. And it does it on all songs. Spotify seems to work ok. Seems strange. I assume it’s not the norm? 
Also can I add my Arc to HomeKit? Hope you don’t mind me adding that on :-)


Simon B
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  • Retired Sonos Staff
  • 2028 replies
  • October 20, 2020

Hi @djbullard87, thanks for the update. About this issue that you have on not being able to fast forward songs, We’ll take this further. I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. And Kindly check this article for Adding your Arc to the Apple Home App

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.
 


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