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Answered

why has my sonos beam suddenly stopped working with the tv

  • February 2, 2025
  • 4 replies
  • 126 views
K
  • KP60
  • Contributor I
  • 1 reply

Green light is on the Beam. It plays music through Alexa/ phone app, but does not play the tv audio. The tv settings do not show it being there even though it is plugged in to ARC socket. I don’t like the sound of the tv and desperately want the beam back on

Best answer by Stanley_4

Green LED means the device is muted, try turning the volume up, try both App and buttons.

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4 replies

UKMedia
  • UKMedia
  • 5121 replies
  • February 2, 2025

Please power off the Beam for 5-10 secs and check that the HDMI cable is secure at both the TV and Beam.

Remember: Sometimes Red Wine helps :)
K
  • KP60
  • Author
  • Contributor I
  • 1 reply
  • February 2, 2025

Have done this. Still didn’t work 😢

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 11223 replies
  • Answer
  • February 2, 2025

Green LED means the device is muted, try turning the volume up, try both App and buttons.

UKMedia
Airgetlam
2 people like this
  • UKMedia
    UKMedia
  • Airgetlam
    Airgetlam
UKMedia
  • UKMedia
  • 5121 replies
  • February 3, 2025
Stanley_4 wrote:

Green LED means the device is muted, try turning the volume up, try both App and buttons.

​@Stanley_4 I missed that!🤦‍♂️🤦‍♂️🤦‍♂️

Remember: Sometimes Red Wine helps :)
Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam

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