Skip to main content
Answered

can’t add google assistent as a 3. party in sonos app

  • September 4, 2022
  • 5 replies
  • 118 views
T

Hi,

i have a system of 3 sonos one and 1 play 5. (2.gen)

 

i have the Google Home setup using the samme Google account on all system (Spotify, Google Home and sonos)

 

when i try to add Google assistent as a 3. party voice assisent sonos redirect me to a sonos help page in stead of a configuration page?!

 

I have tried to uninstall and reinstall All apps

Best answer by Corry P

Hi @Thomasalbanveyssiere 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

 

View original
Did you find what you were looking for?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

5 replies

Corry P
Forum|alt.badge.img+18
  • Corry P
  • Sonos Staff
  • 8516 replies
  • Answer
  • September 5, 2022

Hi @Thomasalbanveyssiere 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
M

Hi,

I have exactly the same issue.

Can you please say me if it has been solved now and, if yes, how?

Thank you!

 

 

Airgetlam
  • Airgetlam
  • 42490 replies
  • October 8, 2022

What did the technical support team tell you, when you contacted the, @Martial Petter ?

Bruce
M

Hi Bruce,

They didn’t help me and had to forward the issue to the level 2 technical team...

 

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
A
Forum|alt.badge.img
  • AntJ
  • Contributor I
  • 8 replies
  • October 18, 2022

I had same troubles. 

My assistant was working from original set up. Then sporadic, then non existent. 

 

Now you have to add via the Google home app, not via sonos. 

So in home find the add device setting and choose works with Google and sonos. 

I had to remove and readd account... Took a few tries but eventually linked

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings