Hi Bruce,
They didn’t help me and had to forward the issue to the level 2 technical team...
Hi @Thomasalbanveyssiere
Welcome to the Sonos Community!
I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
Hi,
I have exactly the same issue.
Can you please say me if it has been solved now and, if yes, how?
Thank you!
What did the technical support team tell you, when you contacted the, @Martial Petter ?
I had same troubles.
My assistant was working from original set up. Then sporadic, then non existent.
Now you have to add via the Google home app, not via sonos.
So in home find the add device setting and choose works with Google and sonos.
I had to remove and readd account... Took a few tries but eventually linked